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C. B. Gupta solutions for Commerce Volume 2 [English] Class 12 ISC chapter 10 - Staffing [Latest edition]

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C. B. Gupta solutions for Commerce Volume 2 [English] Class 12 ISC chapter 10 - Staffing - Shaalaa.com
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Solutions for Chapter 10: Staffing

Below listed, you can find solutions for Chapter 10 of CISCE C. B. Gupta for Commerce Volume 2 [English] Class 12 ISC.


EXERCISES
EXERCISES [Pages 291 - 304]

C. B. Gupta solutions for Commerce Volume 2 [English] Class 12 ISC 10 Staffing EXERCISES [Pages 291 - 304]

I. OBJECTIVE QUESTIONS Multiple Choice Questions

I. 1.Page 291

Which source(s) of recruitment should a company use in case its permanent workers are temporarily absent?

  1. Direct Recruitment
  2. Placement Agencies
  3. Advertising
  4. Labour Contractors
  5. Internet

Choose the correct option:

  • (i) (iv)

  • (ii) (v)

  • (i) only

  • (i) (iii) (v)

I. 2.Page 291

Kinshuk & Kusum Limited is undertaking the selection process for its applicants. Its Board of Directors wish to seek some additional information regarding the past performance of some of the applicants. Which two steps of selection process can be used to obtain such information?

  • Employment Interview and Checking References

  • Selection Tests and Employment Interview

  • Checking References and Background and Job offer

  • Job Offer and Final Approval

I. 3.Page 291

Given is the list of various activities that are performed as part of Staffing function and/or to be performed by Human Resource Manager. Identify such activities that are exclusively performed by Human Resource Department, and do not come under Staffing function.

  1. Recruitment
  2. Legal assistance
  3. Maintaining labour relations
  4. Training and Development
  5. Selection
  6. Handling complaints and grievances
  7. Orientation

Choose the correct option:

  • (ii), (v), (vi) and (vii)

  • (ii), (iii) and (vi)

  • (i), (ii), (vi) and (vii)

  • All of above

I. 4.Page 291

It is a source of recruitment which works as a tool of training the employees.

  • Promotion

  • Transfer

  • Casual callers

  • Educational Institutions

I. 5.Page 292

Read the following text and answer the following question on the basis of the same: 

The foundation of any organization is the talented and hardworking people, who are the principal assets of any firm. Therefore, believed that an organization can achieve its objectives only when it has the right persons in the right positions. RupayPaise Bank has to appoint a Finance Manager. The organisation also focuses on training and development of its employees. Different steps for appointment of the Finance Manager were undertaken. 

Which function of management is highlighted here in the above lines.

  • Planning

  • Directing

  • Organising

  • Staffing

I. 6.Page 292

Which of the following are potentially better external sources of recruitment of an experienced/Senior Finance Manager?

  1. Advertisements (News Paper Advertisement)
  2. Employment Exchange
  3. Internet
  4. Campus Recruitment

Select from the following options:

  • I and II

  • II and III

  • II and IV

  • I and III

I. 7.Page 292

Which of the following is potentially the best method of “on the Job training” for a newly recruited Finance Manager?

  • Safety Training

  • Remedial Training

  • Orientation Training

  • Promotional Training

I. 8.Page 292

Following are the steps of Selection Process, jumbled up. Arrange these steps in Reverse Order.

  1. Preliminary screening
  2. Selection tests
  3. Reference and background checks
  4. Employment interview
  5. Job offer
  6. Medical examination

Choose the correct option:

  • 5., 6., 4., 3., 2., 1.

  • 5., 6., 3., 4., 2., 1.

  • 5., 6., 3., 4., 2., 1.

  • 5., 6., 4., 3., 1., 2.

I. 9.Page 292

______ refers to the learning opportunities designed to help the employees to grow. It involves the growth of the individuals in all respect like personality, maturity, etc. 

  • On the Job Training

  • Development

  • Education

  • Off the Job Training

I. 10.Page 292

Which of the following is not the correct difference between training and development?

  • Training is job oriented whereas development is career oriented

  • Training focuses on skill, whereas development on learning and growth

  • Training is narrow concept, whereas development is broader

  • Training is long term process, whereas development is short term process

I. 11.Page 292

Which of the following option(s) is/are correct?

  1. Recruitment is a positive step.
  2. Selection is a negative step.
  3. Recruitment and selection both are part of staffing.

Choose the correct option:

  • 1 is correct

  • 2 is correct

  • Both 1 and 2 are correct

  • All are correct

I. 12.Page 293

It refers to the learning opportunities designed to help the employees to grow skills relevant to present job position.

  • Training

  • Development

  • Education

  • Selection

I. 13.Page 293

Staffing function include various steps of selection like tests, interview reference and background check etc. which ensures that right type of person is selected for a particular job. Identify the point of importance of staffing from above statement: 

  • Optimum utilisation of human resources

  • Competent personnel

  • Higher performance

  • Continuous survival and growth

I. 14.Page 293

Which of the following is not an external source of recruitment?

  • Campus recruitment

  • Promotion

  • Casual callers

  • Direct recruitment

  • Advertisement

  • Employment exchange

  • Placement agencies

I. 15.Page 293

Which of the following are potentially better external sources of recruitment of an experienced/Senior Finance Manager?

  1. Advertisements (News Paper Advertisement)
  2. Employment Exchange
  3. Internet
  4. Campus Recruitment

Select from the following options:

  • I and II

  • II and III

  • II and IV

  • I and III

I. 16.Page 293

What benefit does the enterprise get through the succession planning for managers?

  • Optimum utilisation of human resources

  • Competent personnel

  • Higher performance

  • Continuous survival and growth

I. 17.Page 293

The staffing function has assumed greater importance these days. Which reason given below is not applicable:

  • rapid advancement of technology

  • increasing size of organisation

  • more number of people are available

  • complicated behaviour of human beings

I. 18.Page 293

The organisation's need to retain and update its personnel is a never-ending exercise. The managers have to keep a regular watch on the number and composition of the personnel needed by the organisation, because the requirement of manpower keeps on changing and expanding with the expansion of activities and additions of new departments and work units. Above explanation shows that Staffing is ______ activity.

  • one time

  • continuous

  • goal oriented

  • pervasive

I. 19.Page 293

“Our assets walk out of the door each evening, we have to make sure that they come back the next morning”. This statement relates to which function of management?

  • Planning

  • Directing

  • Controlling

  • Staffing

I. 20.Page 293

A company is manufacturing paper plates and bowls. It produces 100000 plates and bowls each day. Due to local festival, it got an urgent order of extra 50,000 plates bowls. Advise the company about method of recruitment:

  • Casual callers

  • Direct recruitment

  • Campus recruitment

  • Labour contractors

I. 21.Page 293

Determining the number & type of human resources necessary (required) for the performance of various jobs & accomplishment of organizational goals is ______.

  • Workforce analysis

  • Workload analysis

  • Human resource management

  • Manpower planning

I. 22.Page 294

______ determines the number & type of human resources available for the performance of various jobs & accomplishment of organizational goals.

  • Workforce analysis

  • Workload analysis

  • Human resource management

  • Manpower planning

I. 23.Page 294

The workers of a factory are unable to work on new machines and always demand for help of supervisor. The Supervisor is overburdened with their frequent calls. Suggest the remedy.

  • Appoint more supervisors

  • Give training

  • Increase wages

  • Recruitment

I. 24.Page 294

An organization provides security services. It requires such candidates who are reliable and don't leak out the secrets of their clients. What step should be incorporated in selection process?

  • Preliminary interview

  • Interview

  • Medical examination

  • Reference and background check

I. 25.Page 294

Which test is used for selection of employees to measure the ability of an applicant to learn new skills?

  • Intelligence test

  • Interest test

  • Aptitude test

  • Dexterity test

Assertion-Reason Questions In the questions given below, there are two statements marked Assertion (A) and Reason (R). Read the statements and choose the correct option:

I. 26.Page 294

Assertion (A): Employment exchanges run by the government are a source of external recruitment for unskilled and skilled operative jobs.

Reason (R): The records of employment exchanges are always up to date and thus it serves as a good link between job seekers and employers.

  • Both Assertion (A) and Reason (R) are True and Reason (R) is the correct explanation of Assertion (A).

  • Both Assertion (A) and Reason (R) are True and Reason (R) is not the correct explanation of Assertion (A).

  • Assertion (A) is True but Reason (R) is False.

  • Assertion (A) is False but Reason (R) is True.

I. 27.Page 294

Assertion (A): Transfer is a vertical shifting of employees.

Reason (R): Transfer involves shifting of an employee from one job to another, one department to another or from one shift to another, without a substantive change in the responsibilities and status of the employee.

  • Both Assertion (A) and Reason (R) are True and Reason (R) is the correct explanation of Assertion (A).

  • Both Assertion (A) and Reason (R) are True and Reason (R) is not the correct explanation of Assertion (A).

  • Assertion (A) is True but Reason (R) is False.

  • Assertion (A) is False but Reason (R) is True.

I. 28.Page 294

Assertion (A): Training increases the satisfaction and morale of employees.

Reason (R): Improved performance of an individual due to training, reduce labour turnover and absenteeism.

  • Both Assertion (A) and Reason (R) are True and Reason (R) is the correct explanation of Assertion (A). 

  • Both Assertion (A) and Reason (R) are True and Reason (R) is not the correct explanation of Assertion (A).

  • Assertion (A) is True but Reason (R) is False.

  • Assertion (A) is False but Reason (R) is True.

Fill in the Blanks

I. 29.Page 294

______ is the process of hiring and developing the required personnel to fill in various positions in the organisation.

I. 30.Page 294

The first step in the process of staffing is estimating the ______ requirements of an organisation.

I. 31.Page 294

Recruitment brings together the employer and the ______.

I. 32.Page 294

The sources of recruitment available to an organisation is divided into ______ and ______ sources.

I. 33.Page 294

______ is the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.

True or False

I. 34.Page 395

Staffing is an ongoing function.

  • True

  • False

I. 35.Page 295

Investment in human resources has short-term effects.

  • True

  • False

I. 36.Page 295

Recruitment is the process of matching the candidates with the jobs in the organisation.

  • True

  • False

I. 37.Page 295

Staffing is the process of carefully screening the candidates so as to identify and choose the most suitable persons for the job.

  • True

  • False

I. 38.Page 295

Training is the organised process of improving the skills and knowledge of employees for a particular job.

  • True

  • False

II. SUBJECTIVE QUESTIONS Short Answer Type Questions

II. 1.Page 295

Define Staffing.

II. 2.Page 295

“Staffing is the responsibility of all managers”. Comment.

II. 3.Page 295

Define recruitment.

II. 4.Page 295

What is selection?

II. 5.Page 295

Enumerate the elements of staffing process.

II. 6.Page 295

Define training.

II. 7.Page 295

What is development?

II. 8. (i)Page 295

Why is recruitment called a positive process?

II. 8. (ii)Page 295

Selection is a negative process. Explain.

II. 9.Page 295

What is meant by campus recruitment?

II. 10.Page 295

Why are internal sources of recruitment considered to be more economical?

II. 11.Page 295

“Training increases the skill while development shapes attitudes”. Elucidate.

Long Answer Type Questions

II. 1. (i)Page 295

What is meant by staffing?

II. 1. (ii)Page 295

Write Short Note on the following:

Nature of Staffing.

II. 2.Page 295

State any three points of importance of staffing function of management.

II. 3.Page 295

Write Short Note on the following:

Nature of Staffing.

II. 4. (i)Page 295

What is Recruitment?

II. 4. (ii)Page 295

Discuss the merits of Internal Sources of recruitment.

II. 4. (iii)Page 295

Explain any three demerits of internal sources of recruitment.

II. 5. (i)Page 295

State any four advantages of external sources of recruitment.

II. 5. (ii)Page 295

Discuss in brief the limitations of external sources of recruitment.

II. 6.Page 295

Discuss the different sources of recruitment of personnel for a large enterprise.

II. 7. (i)Page 295

Define Selection'.

II. 7. (ii)Page 295

Explain any three steps of the Selection process.

II. 8. (i)Page 295

Compare the merits of internal and external sources of recruitment.

II. 8. (ii)Page 295

Compare the demerits of internal and external sources of recruitment.

II. 9.Page 295

State any four types of tests that may be used for selection of employees.

II. 10. (i)Page 295

Define recruitment.

II. 10. (ii)Page 295

Define Selection'.

II. 10. (iii)Page 295

How is recruitment different from selection?

II. 11.Page 295

Explain the importance of employment tests in selection procedure.

II. 12. (i)Page 295

Define training.

II. 12. (ii)Page 295

How does training differ from education and development?

II. 13. (i)Page 295

How does training differ from education and development?

II. 13. (ii)Page 295

Why is training necessary in industries?

Case-Based Questions

II. 1.Page 295

Mr. Gaurish is working as a HR manager of Nyonika Electronics Ltd. of Noida. He is very experienced person. He prefers people with new and modern ideas to enter the company. He does not like that old people are promoted to higher positions.

  1. Name the type of source of recruitment that Mr. Gaurav favours. Mention its any one merits.   (2)
  2. Name the type of source of recruitment that Mr. Gaurav does not favour. State its any two types.   (2)
  3. Do you agree that the sources of recruitment that Mr. Gaurav prefers has no limitations? Describe by giving three reasons.   (3)
  4. As a HR manager, state any one exclusive function that he performs.   (1)
II. 2.Page 295

M Ltd. is a company having good human resource department. It provides learning opportunities, which are designed to help the employees to achieve growth. With the passage of time, the company has learned various methods to train their employees. In one of the methods, the existing employees having potential are selected and given training to perform higher level jobs. Apart from this, the company also uses a method of training which is suitable for training a large number of persons in handling sophisticated machinery and equipment to reduce wastage and inefficiency in the performance of the job. Things were not easy for the company at the stage of selection process. Recruitment process was very lengthy and costly. Secondly, a very large number of candidates appeared for the different posts after recruitment was started. However at the first stage of process of selection the managers eliminated unqualified candidates on the basis of the reasons, which were not found in their application forms as they were unable to meet basic requirements.

  1. Identify the two types of training highlighted above and explain them briefly.   (2)
  2. Name and describe the step of the selection process at which unqualified candidates are eliminated.   (1)
  3. Identify the source of recruitment, used by the company to get the potential candidates and discuss its any two advantages.   (2)
  4. Discuss the benefits which the organisation receives by providing learning opportunities to help the employees to achieve growth.   (3)

III. ADDITIONAL SOLVED QUESTIONS

III. 1. (i)Page 296

What is meant by staffing?

III. 1. (ii)Page 296

Write Short Note on the following:

Nature of Staffing.

III. 2.Page 296

Why staffing function has assumed greater importance these days? Give three reasons.

III. 3.Page 297

State any three points of importance of staffing function of management.

III. 4.Page 297

Explain staffing as a part of Human Resource Management.

III. 5.Page 297

How is recruitment different from selection?

III. 6.Page 297

How can internal sources of recruitment be better than external sources? Give three reasons in support of your answer. 

III. 7.Page 298

Distinguish between internal and external sources of recruitment.

III. 8.Page 298

Describe the five various internal sources of recruitment.

III. 9. (i)Page 298

Define training.

III. 9. (ii)Page 298

Distinguish between training and education.

III. 10.Page 298

Distinguish between training and development.

III. 11.Page 298

Distinguish between on-the-job training and off-the-job training.

III. 12.Page 299

Give any two methods used for on-the-job training.

III. 13. (i)Page 299

Define Staffing.

III. 13. (ii)Page 299

Discuss the first five steps involved in the process of staffing.

III. 14.Page 300

Discuss the merits of Internal Sources of recruitment.

III. 15.Page 300

State any four limitations of using internal sources of recruitment.

III. 16.Page 300

Mention any four sources of external recruitment.

III. 17. (i)Page 301

Explain the merits of external sources of recruitment.

III. 17. (ii)Page 301

Discuss in brief the limitations of external sources of recruitment.

III. 18.Page 301

Explain the procedure for selection of employees.

III. 19. (i)Page 302

State any three benefits of training to employees.

III. 19. (ii)Page 302

What are the advantages of training to the organisation?

III. 20.Page 302

Briefly explain any two methods of off-the-job training.

III. 21.Page 302

A company is manufacturing paper plates and bowls. It produces one lakh plates and bowls every day. Due to a forthcoming local festival, it has got an urgent order of extra 5000 plates. Advise how the company will fulfil its order and which method of recruitment will you suggest. 

III. 22.Page 303

A company X Ltd. is setting up a new plant in India for manufacturing auto components. India is a highly competitive sector. Many reputed car manufactures source their auto components from here. 

X Ltd. is planning to capture about 40% of the market share in India and also export to the tune of at least 5 million in about 2 years of its planned operations. To achieve these targets, it requires a highly trained and motivated workforce. You have been retained by the company to advise it on this matter. While giving answers, keep in mind the sector the company is operating in.

  1. Outline the process of staffing, the company should follow.
  2. Which sources of recruitment the company should rely upon? Give reasons for your recommendation.
  3. Outline the process of selection the company should follow with reasons.
  4. Which methods of training and development should the company initiate? Explain giving reasons.

IV. PRACTICE PREVIOUS YEAR QUESTIONS

IV. 1.Page 303

How is recruitment different from selection?

IV. 2.Page 303

Write a short note on staffing as a function of management.

IV. 3.Page 303

Distinguish between training and development.

IV. 4.Page 303

Discuss the first five steps involved in the process of staffing.

IV. 5.Page 303

Mention any four sources of external recruitment.

IV. 6.Page 303

Answer the question.
Explain any three types of training that can be given to an employee.

IV. 7.Page 303

Best Pest Control Services has seventy-five technicians who are experts in pest control. The management decides to train these technicians again in order to keep pace with the growing technological changes and improve pest control techniques.

What type of training should the management impart to these technicians?

  • Orientation Training

  • Job Training

  • Refresher Training

  • Safety Training

IV. 8.Page 303

The process of filling job vacancies within the organisation from the existing work force is termed as ______.

  • Internal recruitment

  • External recruitment

  • Selection

  • Staffing

IV. 9.Page 303

Briefly explain the meaning of the following term:

Training

IV. 10.Page 304
Moon Ltd. imported new machinery from Germany. However, the productivity of the business did not improve with the use of this machinery. On investigation, it was found that the workers were not able to operate the high-tech machinery effectively, causing poor performance and wastages.

What can be done by Moon Ltd. to overcome the above problem?

IV. 11.Page 304

Answer the question briefly.
Explain any two sources of external recruitment used in today’s world.

IV. 12.Page 304

What are the steps involved in the process of recruitment?

IV. 13.Page 304

“Training increases the skill while development shapes attitudes”. Elucidate.

IV. 14.Page 304

What is meant by staffing?

IV. 15.Page 304

Differentiate between Recruitment and Selection by giving any four points.

IV. 16.Page 304

Answer briefly the following questions:

State any two differences between training and development.

IV. 17.Page 304

Enumerate any five points of importance of staffing as a function of management.

IV. 18.Page 304

Explain the first five steps involved in selecting a suitable workforce in an organization. 

IV. 19.Page 304

Write a short note on: Internal sources of recruitment.

IV. 20.Page 304

Write a short note on staffing as a function of management.

Solutions for 10: Staffing

EXERCISES
C. B. Gupta solutions for Commerce Volume 2 [English] Class 12 ISC chapter 10 - Staffing - Shaalaa.com

C. B. Gupta solutions for Commerce Volume 2 [English] Class 12 ISC chapter 10 - Staffing

Shaalaa.com has the CISCE Mathematics Commerce Volume 2 [English] Class 12 ISC CISCE solutions in a manner that help students grasp basic concepts better and faster. The detailed, step-by-step solutions will help you understand the concepts better and clarify any confusion. C. B. Gupta solutions for Mathematics Commerce Volume 2 [English] Class 12 ISC CISCE 10 (Staffing) include all questions with answers and detailed explanations. This will clear students' doubts about questions and improve their application skills while preparing for board exams.

Further, we at Shaalaa.com provide such solutions so students can prepare for written exams. C. B. Gupta textbook solutions can be a core help for self-study and provide excellent self-help guidance for students.

Concepts covered in Commerce Volume 2 [English] Class 12 ISC chapter 10 Staffing are Overview of Staffing.

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Get the free view of Chapter 10, Staffing Commerce Volume 2 [English] Class 12 ISC additional questions for Mathematics Commerce Volume 2 [English] Class 12 ISC CISCE, and you can use Shaalaa.com to keep it handy for your exam preparation.

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