Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 14 - Business Communication [Latest edition]

Which of the following is not a type of formal communication?

In effective communication, language should not be used:

Grapevine communication is ______.

Status comes under the following type of barriers.

The process of converting the message into communication symbols is known as ______.

Which of the following is not an element of communication process?

If you want to keep a proof of your communication, you should use ______ communication.

Which of the following is not an organisational barrier of communication?

In horizontal communication, flow of suggestion is ______.

Barriers in effective communication are ______.

With reference to the types of Business Communication, identify the odd one out.

______ is not a form of oral communication.

Every member of the organisation should have a ______ channel of communication.

Communication should be a ______ traffic.

Poor retention, inattention, emotions attitudes and opinions, emotions, etc. are ______ barriers to communication.

______ is the only way for judging the effectiveness of the message.

Face to face contact is ______ communication.

______ message can be kept for future reference.

Way of planned communication should be ______.

______ refers to that part of communication process, where the sender puts his/her ideas or facts into words, symbols, pictures or gestures that can be understood by the receiver.

On the basis of ______, communication may be classified as formal and informal.

How does Informal communication supplement the formal communication in many ways?

Answer in one sentence.

What is communication?

What is the importance of communication in management?

Define ‘Formal Communication’.

Why is Informal system of communication generally referred to as the “grapevine communication”?

What is the concept of noise in the communication?

What is the importance of feedback in a communication process?

How does communication act as basis of decision making?

How does communication increase managerial efficiency?

Is it necessary in communication that the sender and receiver of information should be face-to-face with each other?

What represents semantic barriers of communication?

Is it necessary to believe or agree with the message in order to complete the process of communication?

Is communication complete without feedback?

Define communication.

What is meant by ‘Encoding’ as an element of communication?

What is decoding with reference to the communication process?

What is meant by ‘Feedback’ in the concept of communication?

Define ‘oral communication’.

What is Gestural communication?

Define ‘Visual communication’.

Define ‘Formal Communication’.

What is Grapevine?

What is meant by barriers to communication?

What is ‘e-mail’ or electronic mail?

What is a Video-conference?

What is horizontal communication?

Write a short note on Vertical communication.

Mention two limitations of oral communication.

What is meant by face-to-face communication?

How communication is essential for maintaining interpersonal relationships.

Bring out the significance of using grapevine as a channel of communication in an organization.

Explain the meaning of internal communication.

Name two types of internal communication.

With reference to written internal communication, explain the term office order.

What is meant by ‘Feedback’ in the concept of communication?

What is the importance of feedback in a communication process?

List any two uses of an e-mail.

Which barrier of communication can be overcome by using words familiar to the receiver?

Justify the following statement:

State the merits of written communication.

Explain the importance of communication in business.

Describe the elements of communication process with the help of a suitable diagram.

Explain merits of oral communication.

Write the disadvantages of oral communication.

Discuss the advantages of written communication.

Explain the disadvantages of written communication.

Give any eight distinctions between oral communication and written communication.

Explain the advantages of gestural communication.

Explain the disadvantages of gestural communication.

Discuss the advantages of visual communication.

Discuss the disadvantages of visual communication.

Explain the advantages of internal communication.

Explain the disadvantages of internal communication.

Discuss the advantages of external communication.

Discuss the disadvantages of external communication.

Written communication is the most common method of communication in a business organisation. Give reasons.

“Oral communication is an unreliable yet popular method of communication”. Discuss.

Explain the advantages of formal communication.

Explain the disadvantages of formal communication.

Discuss the advantages of informal communication.

Discuss the disadvantages of informal communication.

Describe the advantages of horizontal communication.

Describe the disadvantages of horizontal communication.

Explain the advantages of vertical communication.

Explain the disadvantages of vertical communication.

Differentiate between Internal and External communication.

Differentiate between horizontal communication and vertical communication.

Discuss in brief various barriers to communication.

Describe the recent trends in business communication.

Briefly explain any six reasons for the rising need for efficient communication.

Briefly discuss any three advantages of face-to-face communication.

Briefly discuss any three disadvantages of face-to-face communication.

Explain the two types of external communication.

List the components of a communication process.

Give any eight distinctions between oral communication and written communication.

Define communication.

Differentiate between formal and informal organisations on the basis of

1. origin,
2. authority, and
3. flow of communication.

Explain the advantages of gestural communication.

Explain the disadvantages of gestural communication.

Discuss the types of communication on the basis of area of operation.

Manohar is a supervisor at the manufacturing unit of an automobile company. Most of his subordinates are not well educated. Manohar often finds that they are unable to understand his instructions.

Identify the barrier to communication in the given context. Suggest any three ways to overcome this barrier.

Oral communication is often considered a non-reliable medium that has no legal proof. However, it remains the most popular method of communication in organisations.

Give any four reasons to support the above statements.

Mr. Tyagi, CEO of P.K.C. Ltd. gave instructions to all the heads of the department for the upcoming project. The instructions needs to be communicated to the subordinates by a definite formal channel of communication but the subordinate at the lowest level were not able to understand instructions properly which leads to delay in completing the project. Identify and explain the barrier to communication. Also, suggest any two ways to overcome this barrier.

What is meant by diagonal communication?

Discuss in brief various barriers to communication.

Why should a communicator be precise and brief while communicating?

In order to ensure completion of message one should check for the ‘five W questions’. List the ‘five W’ questions.

Explain the principle of using grapevine strategically in an organisation.

Why is communication called a two-way process?

Explain how attitude and opinion act as a barrier to effective communication.

Define ‘Visual communication’.

“Effective communication depends more on the message than on media”. Comment.

What is the importance of feedback in a communication process?

How communication is essential for maintaining interpersonal relationships.

What is horizontal communication?

What are the ways in which you can indulge in ‘gestural communication’?

What are semantic barriers of communication?

How can you overcome semantic barriers to effective communication?

Distinguish between verbal and non-verbal communication.

Explain the two types of vertical communication.

Give four advantages of video-conference.

How is e-mail different from video-conference?

Explain diagonal or cross-wise communication.

Explain the importance of communication in business.

Differentiate between formal and informal organisations on the basis of

1. origin,
2. authority, and
3. flow of communication.

What are the measures to overcome barriers to effective communication?