Question

Mr. Tyagi, CEO of P.K.C. Ltd. gave instructions to all the heads of the department for the upcoming project. The instructions needs to be communicated to the subordinates by a definite formal channel of communication but the subordinate at the lowest level were not able to understand instructions properly which leads to delay in completing the project. Identify and explain the barrier to communication. Also, suggest any two ways to overcome this barrier.

Answer 1

Identification of Barrier: Semantic Barrier

The barrier to communication in this case is a “Semantic Barrier”. It occurs when the meaning of the message is not clearly understood by the receiver, leading to misinterpretation and confusion.

Explanation of the Barrier:

Semantic Barrier refers to the obstacles in effective communication caused by language, technical jargon, complex terminology, or unclear expressions. In this case, the subordinates at the lowest level were unable to understand the instructions from the CEO, resulting in a delay in the project.

Two Ways to Overcome this Barrier:

1. Use Simple and Clear Language: 
   • Avoid using technical jargon or complex terms that the subordinates might not understand.
   • Use simple, clear, and concise language suitable for the education level of the audience.
2. Provide Training and Support:
   • Organize training sessions to familiarize subordinates with technical terms and project requirements.
   • Encourage open communication where subordinates feel comfortable asking questions.