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Questions
Differentiate between formal and informal organisations on the basis of
- origin,
- authority, and
- flow of communication.
State any six difference between formal communication and informal communication.
Distinguish between Formal and Informal Communication.
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Solution
| Sr. No. | Basis of Difference | Formal Communication | Informal Communication |
| 1. | Origin | It originates from the defined authority and hierarchy in the organisation. | It originates from social interactions among the employees and the need of employees to exchange views. |
| 2. | Authority | Members are bound by a hierarchical structure. Due to formal and impersonal relationships, superior or top-level managers have a higher level of authority than subordinates. | Members have equal authority due to informal and personal relationships among the employees. |
| 3. | Flow of Information | The information has to pass through various formal communication channels. | Information is free to flow and no formal channels are followed. |
| 4. | Purpose | To achieve organisation goals. | To satisfy personal needs. |
| 5. | Speed | It is slow as the message has to pass through the prescribed or officially established path. | It is fast as it does not follow a particular or prescribed path. |
| 6. | Accuracy | Chances of distortion are few; more accurate and reliable. | Chances of distortion are many because messages may get distorted as different persons pass on the same message with different interpretations. |
| 7. | Form | It is preplanned, rigid, follows officially established relationships and is expressed in both oral and written forms. It is orderly and systematic. | It is not preplanned, flexible, does not follow the officially established relationships, and is mostly expressed orally. It is unsystematic and elastic in flow. |
| 8. | Responsibility for the message | It is authentic and responsibility for the message can be fixed because the source is clear. | It is not authentic and responsibility cannot be fixed easily for the messages passed because it flows through grapevine and unofficial channels. |
| 9. | Content | Work-related information. | Person-related information. |
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