Question

Manohar is a supervisor at the manufacturing unit of an automobile company. Most of his subordinates are not well educated. Manohar often finds that they are unable to understand his instructions.

Identify the barrier to communication in the given context. Suggest any three ways to overcome this barrier.

Answer 1

1. Use Simple and Clear Language:
   • Use easy-to-understand words and short sentences that match the educational level of the subordinates. 
   • Avoid technical jargon and complex terminology.
2. Use Visual Aids and Demonstrations:
   • Use pictures, diagrams, videos, or practical demonstrations to simplify complex instructions.
   • This helps workers grasp concepts without relying solely on words.
3. Provide Regular Training and Support:
   • Offer on-the-job training and repeated practice to ensure understanding and retention.
   • Create an open environment where workers feel comfortable asking questions.

Answer 2

Manohar faces a conceptual barrier when communicating with subordinates due to their lack of education. Manohar communicates instructions in technical language, making it difficult for consumers to understand.

Three ways for Manohar to overcome this barrier are as follows:

1. Manohar may communicate orders informally based on his subordinates’ understanding.
2. Manohar could utilise fewer words to explain instructions and reinforce understanding.
3. He can use simple words to eliminate confusion and technical jargon.