Topics
Nature and Significance of Management
- Case Study: Tata Group – Excellence in Management
- Concept of Management
- Characteristics of Management
- Objectives of Management
- Importance of Management
- Nature of Management
- Management as an Art
- Management as a Science
- Management as a Profession
- Levels of Management
- Functions of Management
- Coordination as an Essence of Management
- Management in the Twenty-First Century
Principles and Functions of Management
Business Finance and Marketing
Principles of Management
- Case Study: Toyota's Guiding Principles of Management
- Evolution of Management Principles
- Concept of Management Principles
- Nature of Management Principles
- Significance of Management Principles
- Taylor's Scientific Management Theory
- Principles of Scientific Management
- Techniques of Scientific Management> Functional Foremanship
- Techniques of Scientific Management> Standardisation and Simplification of Work
- Techniques of Scientific Management> Differential Piece Wage System
- Fayol’s Principles of Management
- Comparison of Taylor's and Fayol’s Principles.
Business Environment
- Case Study: Dharamveer Kamboj's Entrepreneurial Journey
- Concept of Business Environment
- Importance of Business Environment
- Dimensions of Business Environment
- External Factors> Economic Environment
- External Factors> Social Environment
- External Factors> Technological Environment
- External Factors> Political Environment
- External Factors> Legal Environment
- Economic Environment in India
- The 1991 Economic Crisis and Reforms
- Liberalisation
- Privatisation
- Globalisation
- Demonetisation
Planning
Organising
- Case Study: Wipro's Organisational Restructuring for Growth
- Organising
- Steps in the Process of Organising
- Importance of Organising
- Structure of Organisation
- Types of Organisation Structure > Functional Structure
- Types of Organisation Structure > Divisional Structure
- Comparison Between Functional Structure and Divisional Structure
- Formal Organisation
- Informal Organisation
- Comparison between Formal Organisation and Informal Organisation
- Concept of Delegation of Authority
- Concept of Decentralization
- Comparison Between Delegation and Decentralization
Staffing
- Case Study: Management of Human Resources at Infosys
- Staffing
- Staffing as Part of Human Resource Management
- Evolution of Human Resource Management
- Staffing Process
- Aspects of Staffing > Recruitment
- Sources of Recruitment
- Internal Sources
- External Sources
- Aspects of Staffing > Selection
- Aspects of Staffing > Training and Development
- Methods of Training
Directing
- Case Study: Leadership Development at Ford Motor Company
- Directing
- Principles of Directing
- Elements of Directing
- Supervision
- Motivation
- Motivation> Motivation Process
- Motivation> Importance of Motivation
- Motivation > Maslow’s Need Hierarchy Theory of Motivation
- Motivation> Financial and Non-Financial Incentives
- Leadership
- Communication
- Communication> Formal Communication
- Communication> Informal Communication or Grapevine
- Barriers to Communication
- Improving Communication Effectiveness
Controlling
Financial Management
- Case Study: Tata Steel–Corus Acquisition
- Concept of Business Finance
- Concept of Financial Management
- Financial Decisions> Investment Decision
- Financial Decisions> Financing Decision
- Financial Decisions> Dividend Decision
- Concept of Financial Planning
- Importance of Financial Planning
- Capital Structure
- Factors affecting the Choice of Capital Structure
- Fixed Capital
- Working Capital
Financial Markets
- Concept of Financial Market
- Money Market
- Capital Market
- Primary Market
- Secondary Market/Stock Exchange
- Distinction Between Capital Market and Money Market
- Distinction between Primary and Secondary Market
- Functions of Stock Exchange
- Trading Procedure of Stock Exchange
- Depository Services
- Demat System
- Securities and Exchange Board of India (SEBI)
Marketing Management
- Concept of Marketing
- Concept of Marketing Management
- Marketing vs. Selling
- Marketing Management Philosophies
- Functions of Marketing
- Concept of Marketing Mix
- Marketing Mix> Product
- Classification of Products> Consumer Products
- Classification of Products> Industrial Products
- Branding
- Packaging
- Labelling
- Marketing Mix> Pricing
- Marketing Mix> Physical Distribution
- Marketing Mix> Promotion
- Promotion Mix
- Advertising
- Personal Selling
- Sales Promotion
- Public Relations
- Distinction Between Advertising and Personal Selling
Marketing
- Concept of Financial Market
- Types of Financial Market
- Money Market
- Capital Market
- Primary Market
- Secondary Market/Stock Exchange
- Securities and Exchange Board of India (SEBI)
- Distinction Between Capital Market and Money Market
- National Stock Exchange of India (NSE)
- Overview of Marketing
Consumer Protection
- Case Study: Consumer Protection in Banking Services
- Concept of Consumer Protection
- Importance of Consumer Protection
- Consumer Protection Act, 2019
- Concept of Consumer
- Consumer Rights
- Responsibilities of Consumers
- Ways and Means of Consumer Protection
- Redressal Agencies Under The Consumer Protection Act
- Role of Consumer Organisations and NGO's
- Overview of Consumer Protection
Estimated time: 15 minutes
CBSE: Class 12
Standardisation of Work
Standardisation of Work refers to setting benchmarks or standards for processes, materials, time, products, machinery, and working conditions.
Objectives:
- Reduce product lines to a fixed number of types.
- Establish standards of excellence and quality in materials.
- Enable interchangeability of manufactured parts.
- Establish performance standards for workmen.
CBSE: Class 12
Simplification of Work
Simplification of Work aims at eliminating unnecessary varieties, sizes, and dimensions of products.
Benefits:
- Reduction in costs of labour, machines, and tools.
- Reduction in inventories.
- Fuller utilisation of equipment.
- Increase in turnover.
CBSE: Class 12
Method Study
- Objective: Finding the one best way to do a job.
- Techniques used: Process charts, operations research.
- Covers movement of workers and materials, layout of workplace, and the right design of equipment.
- Example: Assembly line production at Ford - workers remain stationary while the product moves.
CBSE: Class 12
Motion Study
Study of movements of body and limbs while doing a job.
Movements classified into:
- Productive movements – effective and necessary.
- Incidental movements – unavoidable but not directly productive.
- Unproductive movements – unnecessary; to be eliminated.
- Objective: Eliminate unnecessary and wasteful movements.
- Example: Frank Gilbreth studied the movements of bricklayers and reduced the number of motions in bricklaying from 18 to 5.
CBSE: Class 12
Time Study
- Determines the standard time required to perform a task.
- Standard time is determined based on multiple observations (average taken).
Uses:
- Determining the number of workers required.
- Deciding workload norms.
- Calculating labour costs.
- Providing a basis for incentive wage schemes.
CBSE: Class 12
Fatigue Study
- Determines the frequency and duration of rest intervals in a work shift.
- Ensures workers maintain stamina and achieve the expected productivity level.
Causes of fatigue:
- Long working hours.
- Unsuitable work.
- Poor relations with employer or colleagues.
- Poor working conditions.
CBSE: Class 12
Key Points: Techniques of Scientific Management> Standardisation and Simplification of Work
- Standardisation sets benchmarks for processes, materials, time, products, machinery, and working conditions.
- Simplification eliminates unnecessary varieties to reduce costs and improve resource utilisation.
- Method Study finds the best way to do a job using process charts and operations research.
- Motion Study classifies movements into productive, incidental, and unproductive - aiming to eliminate unproductive ones.
- Time Study sets standard time per task to determine workforce size, workload norms, labour costs, and incentive schemes.
- Fatigue Study identifies rest intervals to sustain worker productivity and prevent burnout.
