Topics
Nature and Significance of Management
- Case Study: Tata Group – Excellence in Management
- Concept of Management
- Characteristics of Management
- Objectives of Management
- Importance of Management
- Nature of Management
- Management as an Art
- Management as a Science
- Management as a Profession
- Levels of Management
- Functions of Management
- Coordination as an Essence of Management
- Management in the Twenty-First Century
Principles and Functions of Management
Business Finance and Marketing
Principles of Management
- Case Study: Toyota's Guiding Principles of Management
- Evolution of Management Principles
- Concept of Management Principles
- Nature of Management Principles
- Significance of Management Principles
- Taylor's Scientific Management Theory
- Principles of Scientific Management
- Techniques of Scientific Management> Functional Foremanship
- Techniques of Scientific Management> Standardisation and Simplification of Work
- Techniques of Scientific Management> Differential Piece Wage System
- Fayol’s Principles of Management
- Comparison of Taylor's and Fayol’s Principles.
Business Environment
- Case Study: Dharamveer Kamboj's Entrepreneurial Journey
- Concept of Business Environment
- Importance of Business Environment
- Dimensions of Business Environment
- External Factors> Economic Environment
- External Factors> Social Environment
- External Factors> Technological Environment
- External Factors> Political Environment
- External Factors> Legal Environment
- Economic Environment in India
- The 1991 Economic Crisis and Reforms
- Liberalisation
- Privatisation
- Globalisation
- Demonetisation
Planning
Organising
- Case Study: Wipro's Organisational Restructuring for Growth
- Organising
- Steps in the Process of Organising
- Importance of Organising
- Structure of Organisation
- Types of Organisation Structure > Functional Structure
- Types of Organisation Structure > Divisional Structure
- Comparison Between Functional Structure and Divisional Structure
- Formal Organisation
- Informal Organisation
- Comparison between Formal Organisation and Informal Organisation
- Concept of Delegation of Authority
- Concept of Decentralization
- Comparison Between Delegation and Decentralization
Staffing
- Case Study: Management of Human Resources at Infosys
- Staffing
- Staffing as Part of Human Resource Management
- Evolution of Human Resource Management
- Staffing Process
- Aspects of Staffing > Recruitment
- Sources of Recruitment
- Internal Sources
- External Sources
- Aspects of Staffing > Selection
- Aspects of Staffing > Training and Development
- Methods of Training
Directing
- Case Study: Leadership Development at Ford Motor Company
- Directing
- Principles of Directing
- Elements of Directing
- Supervision
- Motivation
- Motivation> Motivation Process
- Motivation> Importance of Motivation
- Motivation > Maslow’s Need Hierarchy Theory of Motivation
- Motivation> Financial and Non-Financial Incentives
- Leadership
- Communication
- Communication> Formal Communication
- Communication> Informal Communication or Grapevine
- Barriers to Communication
- Improving Communication Effectiveness
Controlling
Financial Management
- Case Study: Tata Steel–Corus Acquisition
- Concept of Business Finance
- Concept of Financial Management
- Financial Decisions> Investment Decision
- Financial Decisions> Financing Decision
- Financial Decisions> Dividend Decision
- Concept of Financial Planning
- Importance of Financial Planning
- Capital Structure
- Factors affecting the Choice of Capital Structure
- Fixed Capital
- Working Capital
Financial Markets
- Concept of Financial Market
- Money Market
- Capital Market
- Primary Market
- Secondary Market/Stock Exchange
- Distinction Between Capital Market and Money Market
- Distinction between Primary and Secondary Market
- Functions of Stock Exchange
- Trading Procedure of Stock Exchange
- Depository Services
- Demat System
- Securities and Exchange Board of India (SEBI)
Marketing Management
- Concept of Marketing
- Concept of Marketing Management
- Marketing vs. Selling
- Marketing Management Philosophies
- Functions of Marketing
- Concept of Marketing Mix
- Marketing Mix> Product
- Classification of Products> Consumer Products
- Classification of Products> Industrial Products
- Branding
- Packaging
- Labelling
- Marketing Mix> Pricing
- Marketing Mix> Physical Distribution
- Marketing Mix> Promotion
- Promotion Mix
- Advertising
- Personal Selling
- Sales Promotion
- Public Relations
- Distinction Between Advertising and Personal Selling
Marketing
- Concept of Financial Market
- Types of Financial Market
- Money Market
- Capital Market
- Primary Market
- Secondary Market/Stock Exchange
- Securities and Exchange Board of India (SEBI)
- Distinction Between Capital Market and Money Market
- National Stock Exchange of India (NSE)
- Overview of Marketing
Consumer Protection
- Case Study: Consumer Protection in Banking Services
- Concept of Consumer Protection
- Importance of Consumer Protection
- Consumer Protection Act, 2019
- Concept of Consumer
- Consumer Rights
- Responsibilities of Consumers
- Ways and Means of Consumer Protection
- Redressal Agencies Under The Consumer Protection Act
- Role of Consumer Organisations and NGO's
- Overview of Consumer Protection
Estimated time: 14 minutes
CBSE: Class 12
Introduction
- Planning in management involves deciding in advance what to do and how to do it through different types of plans.
- These plans include objectives, strategies, policies, procedures, methods, rules, programmes and budgets, which together guide organisational activities towards desired results.
CBSE: Class 12
Elements of Planning
Objectives
- Desired future position or end result that management wants to achieve (e.g., increase sales by 10%, earn 20% profit).
- Represent the end point of planning; set mostly by top management and expressed as specific, measurable written statements for a given time period.
Strategy
- Comprehensive long-term plan defining organisation’s direction and scope through objectives, course of action and resource allocation.
- Must consider economic, political, social, legal and technological environment; major decisions include staying in same business, adding new activities or seeking dominant market position.
Policy
- General statements that guide thinking and decisions, and help interpret broad strategy.
- Exist at all levels (major for outsiders, minor for insiders) and define parameters within which managers act, e.g., recruitment policy, pricing policy, Purchase Policy.
Procedure
- Routine, chronological steps showing exactly how work is to be performed.
- Intended for insiders; enforce policies and help achieve pre-determined objectives within a broad policy framework.
Method
- Prescribed way of performing a specific task or step of a procedure.
- Proper method selection saves time, money and effort; training methods differ for higher management (orientation, lectures, seminars) and supervisors (on-the-job, work-oriented).
Rule
- Specific statement of what must or must not be done, allowing no discretion.
- Simplest type of plan; not changed unless a policy decision is taken.
Programme
- Detailed project statement covering objectives, policies, procedures, rules, tasks, human and physical resources and budget.
- Includes all activities and aligns them with organisational policy within a broad framework.
Budget
- Statement of expected results in numerical terms; quantifies future facts and figures (e.g., sales budget, worker requirement).
- Facilitates comparison of actual vs expected figures, acts as a control device and is a fundamental planning instrument.
Cash Budget
- Basic tool for planning and controlling cash; shows estimated cash inflows and outflows over a period.
- Net cash position = inflows − outflows (surplus/deficiency); management must hold adequate but not excess cash.
CBSE: Class 12
Example: Mitticool – Objective, Strategy and Policy
- After the January 2001 earthquake, Mansukhbhai’s goods were damaged; he distributed undamaged stock to quake-affected people of Kutch.
- A photo of his broken water filter appeared in Sandesh Gujarati Daily with caption “The poor man’s broken fridge”.
- He received support from Gujarat Grass-roots Innovation Augmentation Network (GIAN), Ahmedabad.
- After several soil and design tests, he developed the Mitticool fridge in 2005 and later more clay products.
- The company follows a policy of keeping product prices low so they are affordable for poor people.
- Future plans include starting a factory with National Innovation Foundation at IIM Ahmedabad and building a Mitticool house, a green clay house using only renewable energy and no electricity.
CBSE: Class 12
Key Points: Elements of Planning
- Objectives are specific, measurable end results and are the starting point of planning.
- Strategy is a comprehensive long-term plan shaped by the business environment.
- Policies, procedures, methods and rules translate strategy into guided day-to-day actions.
- Programmes combine objectives, policies, procedures, rules, tasks, resources and budgets into project plans.
- Budgets, especially cash budgets, quantify plans and act as key tools for planning and control.
- The Mitticool case shows how clear objectives, supportive strategy and low-price policy lead to innovative, eco-friendly products for poor communities.
