Topics
Nature and Significance of Management
- Case Study: Tata Group – Excellence in Management
- Concept of Management
- Characteristics of Management
- Objectives of Management
- Importance of Management
- Nature of Management
- Management as an Art
- Management as a Science
- Management as a Profession
- Levels of Management
- Functions of Management
- Coordination as an Essence of Management
- Management in the Twenty-First Century
Principles and Functions of Management
Business Finance and Marketing
Principles of Management
- Case Study: Toyota's Guiding Principles of Management
- Evolution of Management Principles
- Concept of Management Principles
- Nature of Management Principles
- Significance of Management Principles
- Taylor's Scientific Management Theory
- Principles of Scientific Management
- Techniques of Scientific Management> Functional Foremanship
- Techniques of Scientific Management> Standardisation and Simplification of Work
- Techniques of Scientific Management> Differential Piece Wage System
- Fayol’s Principles of Management
- Comparison of Taylor's and Fayol’s Principles.
Business Environment
- Case Study: Dharamveer Kamboj's Entrepreneurial Journey
- Concept of Business Environment
- Importance of Business Environment
- Dimensions of Business Environment
- External Factors> Economic Environment
- External Factors> Social Environment
- External Factors> Technological Environment
- External Factors> Political Environment
- External Factors> Legal Environment
- Economic Environment in India
- The 1991 Economic Crisis and Reforms
- Liberalisation
- Privatisation
- Globalisation
- Demonetisation
Planning
Organising
- Case Study: Wipro's Organisational Restructuring for Growth
- Organising
- Steps in the Process of Organising
- Importance of Organising
- Structure of Organisation
- Types of Organisation Structure > Functional Structure
- Types of Organisation Structure > Divisional Structure
- Comparison Between Functional Structure and Divisional Structure
- Formal Organisation
- Informal Organisation
- Comparison between Formal Organisation and Informal Organisation
- Concept of Delegation of Authority
- Concept of Decentralization
- Comparison Between Delegation and Decentralization
Staffing
- Case Study: Management of Human Resources at Infosys
- Staffing
- Staffing as Part of Human Resource Management
- Evolution of Human Resource Management
- Staffing Process
- Aspects of Staffing > Recruitment
- Sources of Recruitment
- Internal Sources
- External Sources
- Aspects of Staffing > Selection
- Aspects of Staffing > Training and Development
- Methods of Training
Directing
- Case Study: Leadership Development at Ford Motor Company
- Directing
- Principles of Directing
- Elements of Directing
- Supervision
- Motivation
- Motivation> Motivation Process
- Motivation> Importance of Motivation
- Motivation > Maslow’s Need Hierarchy Theory of Motivation
- Motivation> Financial and Non-Financial Incentives
- Leadership
- Communication
- Communication> Formal Communication
- Communication> Informal Communication or Grapevine
- Barriers to Communication
- Improving Communication Effectiveness
Controlling
Financial Management
- Case Study: Tata Steel–Corus Acquisition
- Concept of Business Finance
- Concept of Financial Management
- Financial Decisions> Investment Decision
- Financial Decisions> Financing Decision
- Financial Decisions> Dividend Decision
- Concept of Financial Planning
- Importance of Financial Planning
- Capital Structure
- Factors affecting the Choice of Capital Structure
- Fixed Capital
- Working Capital
Financial Markets
- Concept of Financial Market
- Money Market
- Capital Market
- Primary Market
- Secondary Market/Stock Exchange
- Distinction Between Capital Market and Money Market
- Distinction between Primary and Secondary Market
- Functions of Stock Exchange
- Trading Procedure of Stock Exchange
- Depository Services
- Demat System
- Securities and Exchange Board of India (SEBI)
Marketing Management
- Concept of Marketing
- Concept of Marketing Management
- Marketing vs. Selling
- Marketing Management Philosophies
- Functions of Marketing
- Concept of Marketing Mix
- Marketing Mix> Product
- Classification of Products> Consumer Products
- Classification of Products> Industrial Products
- Branding
- Packaging
- Labelling
- Marketing Mix> Pricing
- Marketing Mix> Physical Distribution
- Marketing Mix> Promotion
- Promotion Mix
- Advertising
- Personal Selling
- Sales Promotion
- Public Relations
- Distinction Between Advertising and Personal Selling
Marketing
- Concept of Financial Market
- Types of Financial Market
- Money Market
- Capital Market
- Primary Market
- Secondary Market/Stock Exchange
- Securities and Exchange Board of India (SEBI)
- Distinction Between Capital Market and Money Market
- National Stock Exchange of India (NSE)
- Overview of Marketing
Consumer Protection
- Case Study: Consumer Protection in Banking Services
- Concept of Consumer Protection
- Importance of Consumer Protection
- Consumer Protection Act, 2019
- Concept of Consumer
- Consumer Rights
- Responsibilities of Consumers
- Ways and Means of Consumer Protection
- Redressal Agencies Under The Consumer Protection Act
- Role of Consumer Organisations and NGO's
- Overview of Consumer Protection
Estimated time: 12 minutes
CBSE: Class 12
Introduction
- Employees are guided by rules and procedures to ensure smooth functioning of the enterprise.
- Job descriptions, rules and procedures related to work are laid down through the formal organisation.
- Formal organisation is the organisation structure designed by management to accomplish a particular task.
- It clearly specifies the boundaries of authority and responsibility.
- There is systematic coordination of activities to achieve organisational goals.
- The structure can be functional or divisional.
CBSE: Class 12
Definition: Formal Organisation
- The formal organisation is a system of well-defined jobs, each bearing a definite measure of authority, responsibility and accountability. - Louis Allen
- Formal organisation is a system of consciously coordinated activities of two or more persons toward a common objective. - Chester Barnand
CBSE: Class 12
Features
- Clear Reporting: Shows who reports to whom and relationships between job positions.
- Goal-Oriented Structure: Provides rules and procedures to achieve objectives given in plans.
- Departmental Coordination: Coordinates and links efforts of different departments.
- Designed by Management: Deliberately created by top management for smooth functioning.
- Work-Focused: Gives more importance to work and tasks than personal relationships.
CBSE: Class 12
Advantages
- Clear Responsibility: Easy to fix responsibility because relationships are clearly defined.
- No Role Confusion: Duties are clearly specified, so there is no ambiguity or duplication of work.
- Unity of Command: One clear chain of command helps maintain discipline and order.
- Better Goal Achievement: Provides a clear framework so each employee knows their role in achieving goals.
- Organisational Stability: Specific rules guide behaviour, making employee actions predictable.
CBSE: Class 12
Limitations
- Slow Communication: Following the full chain of command can cause procedural delays and slow decisions.
- Less Scope for Creativity: Rigid policies may not give proper recognition to creative ideas.
- Incomplete Human Picture: Focus on structure and work means informal human relationships are not fully understood.
CBSE: Class 12
Key Points: Formal Organisation
- Formal organisation is a planned structure created by management to accomplish specific tasks.
- It is based on clear rules, procedures and defined jobs with authority and responsibility.
- Features include clear reporting, coordination, design by top management and focus on work.
- It provides clarity, unity of command, better goal achievement and stability.
- It may cause delays, restrict creativity and not show the full human side of the organisation.
