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Questions
Explain the principle of ‘Scalar Chain’ and gang plank.
Explain the following term/concept:
Principle of Scalar Chain.
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Solution
Scalar chain refers to the line of authority for the chain of superior ranking from the highest to the lowest. Fayol had insisted upon using this chain in every organisation. All information must pass through every level without skipping any one of them.
In the above figure, A is the head of the organisation with two separate departments. One of the departments consists of B, C, and D, and the other department consists of E, F and G. B and E are at the same level, followed by C and F, and D and G. If D wanted to contact G, the line of communication would be D-C-B-A-E-F-G. If this chain of communication is broken, it will lead to a communication gap in the organisation.
At times it may cause a lot of delay in passing out information, which will eventually lead to delay in decision-making. To resolve this issue, Fayol has suggested a gangplank, which is a shortcut chain in which D can directly contact G.
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| Group A | Group B | ||
| a | Henry Fayol | 1 | Universal |
| b | Principle of unity of command | 2 | Father of Scientific Management |
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Nature of management.
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Appliances India Ltd. is engaged in the manufacturing and distribution of home appliances since 1987. It has a good name in the market as the company is producing good quality appliances. It has separate departments for manufacturing, finance, sales maintenance services, and technical services to achieve specialization.
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State the general principle of management which the company wants to modify to meet the changing requirements.
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Answer in one sentence.
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Which nature is not present in Principles of management?
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After completing her Bachelors in Fashion Designing from a well-known college in France, Aditi has opened a boutique in a posh market in Kolkata. She has divided the work in smaller units and each employee is well trained to perform his/her task efficiently. The sales persons are allowed to close a deal with a buyer by giving a maximum of 5 percent discount, whereas the decision to give any further discount rests with Aditi as the final authority. In the earlier period of her business venture, employees were asked to put in extra hours of work. In return she had promised to give them a special incentive within a year. Therefore, when the business was doing well, she honours her commitment by giving bonus to her employees. She also instructed her employees that communication from top to bottom should follow the official lines of command. However, she tends to be more biased towards her female employees, when it comes to solve the conflicts among employees. |
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Principles of management can be applied universally.
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