Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE chapter 4 - Consumer Protection [Latest edition]

The consumer has the right to get compensation against unfair trade practices under ______.

Rights of consumer are protected under ______.

“These associations are formed on voluntary basis. These association can educate and awaken consumers. They can take organised action and put pressure on businesses to adopt fair trade practices.”

Which of the following is the most suited statement related to the right to seek redressal?

Social welfare law and special consumer courts are the features of ______ Protection Act.

______ is the standardised mark on jewellery.

Which of the following is not an organisation working for consumer protection?

Which of the following is not the ways and means of consumer protection?

Which of the following is not the responsibility of a consumer?

Who can file a complaint?

To check quality mark, ask for full information, insist on cash memo are the responsibilities of ______.

Protection of consumers is necessary because ______.

“Consumer has the right to present before the appropriate forum or authorities all those matters which affect his interests”. This right of a consumer is termed as a right to be ______.

When consumer has freedom to select a particular product out of many products, which “Right” is applicable according to Consumer Protection Act?

Which of the following is a right of a consumer according to the Act?

Which of the following is not a ‘right’ according to Consumer Protection Act?

Consumer exploitation violates the basic rights of ______.

Which one of the following is not true regarding the Right to Safety?

The consumer has a right to acquire knowledge and to be a well-informed consumer throughout life. Which right is being discussed here?

A misleading label on a product is a violation of which consumer right?

‘Horse dung is mixed in dhania powder’ - Which type of Consumer Exploitation is it?

______ is a consumer right.

The consumer has the right to be protected against the marketing of goods which are hazardous to life and property. This comes under the Right to ______.

Which of the following is NOT considered as a Consumer Right?

Which consumer right allows the consumer to register his/her dissatisfaction at appropriate forums?

Adulteration means cheating a consumer by ______.

The consumer’s right to be protected against the marketing of goods which are hazardous to life and property is ______.

Maya had purchased a washing machine, which stopped working after two weeks. She asked for a replacement, but nothing was done. ‘Which Consumer Right is being violated in this case?

‘X’ pays ₹ 60 for one kg of mangoes. The fruit vendor gives him 900 g of mangoes. Identify what has happened.

Rena purchased a kitchen appliance, and within a few days of use, it started emitting sparks and caught fire, posing a significant safety risk. Which consumer right is being violated in this case?

Ananya purchased a product online but later realised that it was significantly different from the description provided on the website. Which consumer right is being violated in this case?

Darsh bought a new smartphone, but it malfunctioned after just a few days of use. According to consumer rights, what option does Darsh have regarding the faulty smartphone?

ASSERTION: Underweighing occurs when businesses or sellers set prices for goods or services that are significantly higher than their fair value or market rates.

REASONING: Adulteration is the act of adding inferior, harmful, or cheaper substances to a product, compromising its quality and safety.

Neeru has severe allergy reactions and the medications for its cure charge exorbitantly high price as there is a lack of generic alternatives, leading to a situation where consumers have no choice but to pay the inflated prices to receive necessary treatment. What has happened in this case?

XYZ company introduced tamper-evident packaging, which became a standard in the pharmaceutical industry. This included foil seals, plastic coatings, and improved box designs to prevent tampering. Which Consumer Right is being protected in this case?

Which of the following is NOT a Right of Consumer?

The consumer has been granted the right of redress if the performance, quality, etc., of a product is satisfactory.

Clinton bought honey. On using it, Clinton found that it was not pure honey rather it was sugar syrup. Which type of consumer exploitation took place in his case?

An ignorant consumer can escape cheating and will come forward to seek redressal against malpractices by the seller.

As per which feature of Consumer Protection Act complaints can be filed on behalf of groups of consumers having common interest?

Observe the image and state the type of exploitation done by the company.

Observe the given image and identify the type of Consumer exploitation.

The Consumer Protection Act provides a simple, convenient and inexpensive redressal of consumer grievances.

Being well-informed allows consumers to choose products that meet safety standards and have undergone quality checks.

Observe the image and identify the type of Consumer exploitation through duplicate products.

Observe the image and identify the Consumer Right depicted.

Which of the following is NOT an example of consumer exploitation?

1. The consumer has a right to register his dissatisfaction and get his complaint heard at appropriate forums.
2. The right to seek redressal will reduce post-purchase doubts and grievances of consumers.
3. Use of false weighing scale, machines and other measures using tools.
4. Sale of sub-standard or goods that do not conform to the prescribed quality standards.

Under which right will Mr. Mohit get a compensation for a faulty product?

Observe the picture and identify the type of Consumer Exploitation.

Which module of Enterprise Resource Planning (ERP) helps to manage employee information and track employee records?

Babita purchased a pressure cooker. The packaging did not mention any precautions. The safety valve of the pressure cooker malfunctioned, and Babita was seriously injured.

Which consumer right was violated?

Give two reasons which indicate the need for protection of consumers.

What are consumers’ associations?

What are the objectives of Consumer Protection Act?

What is Consumer Exploitation?

Why was the Consumer Protection Act passed?

Why do we need the Consumer Protection Act?

Explain the following rights of a consumer as provided under Consumer Protection Act 1986:

Right to consumer education

Write a short note on Right to be informed.

Write a short note on the right to safety.

Give two reasons which indicate the need for protection of consumers.

Give any two features of Consumer Protection Act.

Describe the meaning and regulation of restrictive trade practices under the Consumer Protection Act.

What is meant by Unfair Trade Practices?

How are unfair trade practices regulated under the Consumer Protection Act?

Explain the procedure for filing a complaint under the Consumer Protection Act.

Explain the time limit for filing a complaint under the Consumer Protection Act.

Explain the three-tier redressal machinery provided by the Consumer Protection Act for the redressal of consumers’ grievances.

Explain various types of consumer exploitation.

What are the objectives of Consumer Protection Act?

Explain the following Consumer Right:

Right to be Informed

Explain the following Consumer Right:

Right to Seek Redressal

Briefly explain:

Right to Choose/Right to be Assured

Consumer awareness is increasingly becoming important so that buyers can take the right decision and make right choices.

Explain the importance consumer awareness by giving five points.

Visit any large retail store in your city. Talk to two salesmen in the store. What qualities do you find in them? Now, meet the manager/owner of the store. Enquire about the salesmen you have talked to. Does the manager/owner feel the salesmen possess the qualities which you have observed? If there is any difference in your observation and the observation of the manager/owner, think of the reasons for the same. Which one quality do you consider the most significant?

Meet ten responsible persons of your town and ask them whether they know the six rights of a consumer provided under the Consumer Protection Act. How many of them know about these rights? Prepare a chart depicting the consumer rights. Copies of chart may be put in your Library/Classroom and Community Hall of the town.

Give two reasons which indicate the need for protection of consumers.

What is CCPA?

What are the objectives of Consumer Protection Act?

Explain the responsibilities of a consumer.

There are various risks involved in the consumption and use of products, such as food, drugs, toys, electrical appliances, etc. The consumers have the right to get protection against such risks. In light with this statement explain the right to safety.

Against whom a complaint can be filed under the Consumer Protection Act, 2019?

What do you mean by sale on approval or return?

What is Consumer Exploitation?

Explain various types of consumer exploitation.

Sargam adviced Sarah to check hallmark while purchasing gold as it is safe to buy hallmark gold. She explained Sarah about consumer exploitation. Explain what is consumer exploitation with examples.

While purchasing a refrigerator, Purshotam inquired for energy-saving five-star rated refrigerators. Which right is Purshotam using? Explain any three rights of Purshotam as a consumer.

Consumer exploitation occurs largely due to the ignorance of consumers. Consumers are aware of their rights are not likely to be exploited. Keeping this in mind, explain the importance of Consumer Awareness.