Question

“Consumer has the right to present before the appropriate forum or authorities all those matters which affect his interests”. This right of a consumer is termed as a right to be ______.

Options

• Informed

• Heard

• Safety

• Educated

Answer 1

“Consumer has the right to present before the appropriate forum or authorities all those matters which affect his interests”. This right of a consumer is termed as a right to be heard.

Explanation:

The consumer has a right to register his dissatisfaction and get his complaint heard at the appropriate forums. This right includes the right to make a protest. The above three rights are meaningless without the right to be heard. Therefore, grievances and claims of consumers must be heard and considered.