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Question
“Consumer has the right to present before the appropriate forum or authorities all those matters which affect his interests”. This right of a consumer is termed as a right to be ______.
Options
Informed
Heard
Safety
Educated
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Solution
“Consumer has the right to present before the appropriate forum or authorities all those matters which affect his interests”. This right of a consumer is termed as a right to be heard.
Explanation:
The consumer has a right to register his dissatisfaction and get his complaint heard at the appropriate forums. This right includes the right to make a protest. The above three rights are meaningless without the right to be heard. Therefore, grievances and claims of consumers must be heard and considered.
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