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Question
Maya had purchased a washing machine, which stopped working after two weeks. She asked for a replacement, but nothing was done. ‘Which Consumer Right is being violated in this case?
Options
Right to safety
Right to be informed
Right consumer education
Right to seek redressal
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Solution
Right to seek redressal
Explanation:
Maya’s machine failed after two weeks, and the company ignored her complaint, denying a remedy. The Right to Seek Redressal guarantees repair, replacement, refund or compensation for defective goods.
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