Question

Why do we need the Consumer Protection Act?

Answer 1

The Act acknowledges the following consumer rights: the right to safety, the right to information, the right to choice, the right to be heard, the right to remedy, and the right to consumer education.

Thus, we need the Consumer Protection Act for the following reasons:

1. To safeguard the customers’ interests.
2. To provide for the establishment of the required Consumer Councils and other Authorities.
3. To provide a quick and easy means of resolving consumer complaints via quasi-judicial processes.
4. To enlighten and instruct the customer.