Question

Which of the following is NOT an example of consumer exploitation?

1. The consumer has a right to register his dissatisfaction and get his complaint heard at appropriate forums.
2. The right to seek redressal will reduce post-purchase doubts and grievances of consumers.
3. Use of false weighing scale, machines and other measures using tools.
4. Sale of sub-standard or goods that do not conform to the prescribed quality standards.

Options

• I & II

• II & III

• III & IV

• I, II & III

Answer 1

I & II

Explanation:

I and II describe consumer rights, which are the right to be heard and to seek redress, which protect buyers. III and IV (false weighing; sale of substandard goods) are dishonest practices and examples of consumer exploitation.