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Chapters
2: Job Analysis and Manpower Planning
3: Staff Recruitment
4: Staff Selection
5: Staff Training
6: Staff Morale
7: Staff Motivation
8: Staff Remuneration
9: Staff Leadership
10: Staff Appraisal
11: Staff Promotion and Transfer
12: Staff Separation
13: Emerging Trends in Human Resources
14: Business Communication
▶ 15: Business Correspondence
16: Reports and Report Writing
17: Various Business Entities
18: Sources of Business Finance
19: Globalisation
20: E-Business
21: Outsourcing
22: Business Regulators and Intermediaries
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Solutions for Chapter 15: Business Correspondence
Below listed, you can find solutions for Chapter 15 of CISCE Goyal Brothers Prakashan for Business Studies [English] Class 12 ISC.
Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC 15 Business Correspondence EXERCISE [Pages 233 - 236]
Objective Type Questions MCQ's (Select the best Alternative)
The letter written by a firm in response to an enquiry letter is called ______.
enquiry letters
quotation letter
order letter
cancellation letter
XYZ Ltd. ordered some raw material from PQR Ltd. when the order was received, it was found that the quantity of the letter was less than quantity which they have placed. Which type of Business letter XYZ Ltd. should write to PQR Ltd.
compensation letters
claiming letters
complaint letters
none of these
What is the importance of business correspondence?
Correspondence is economical.
Correspondence is effective.
Correspondence is a convenient means of expression.
All of the above.
Which of the following is essential for writing a good letter?
Source of inspiration
Sales promotion
Attractiveness
Finding new markets
Which is not a kind of business letter?
Letter relating to agency
Letter of enquiry
Letter relating to interview
Letter of quotation
The letters written to get knowledge about products of a firm are called ______.
enquiry letters
quotation letters
order letters
cancellation letters
quotation order
Correspondence ______ as a piece of written evidence.
Serves
Does not serve
Both serves and does not serve
Neither serves nor does not serve
The letters written to place an order to a firm to supply goods are called ______.
enquiry letters
quotation letter
order letter
cancellation letter
Which of the following is an object of a business correspondence?
Written evidential proof
Establishment of goodwill
Expansion of business
All of these
Which of the following is a characteristic of a good business letter?
Language of a letter
Clarity
Conciseness
All of these
Which of the following is essential for writing a good letter?
Company image
Physical features
Finding out new market
Command over language
Falguni wants to buy some wood for the furniture manufacturing unit of her company. She decides to write letters to various timber merchants to know the prices and availability of different kinds of wood. Identify the type of letter that Falguni needs to write to the timber merchants.
An enquiry letter
A complaint letter
A quotation letter
An order letter
Fill in the blanks with suitable words given in brackets
______ means exchange of information in a written format for the process of business activities.
Cover letter
Business correspondence
Application letter
Probation period, allowances, perquisite, date and time of reporting, etc should be cover in ______ letter.
Appointment
Interview
Enquiry
______ letter is written in response to an advertisement by the employer.
Unsolicited
Interview
Solicited
Offer of Appointment includes ______.
quantity you want to buy
reason of leaving
probation period
The letters written to get knowledge about products of a firm are called ______.
enquiry letters
quotation letters
order letters
cancellation letters
quotation order
The letter written by a firm in response to an enquiry letter is called ______.
enquiry letters
quotation letter
order letter
cancellation letter
The letters sent to the seller for claiming compensation for damages in goods are called ______.
complaint letters
compensation letter
claiming letter
Very Short Answer Type Questions
What is a letter of complaint?
State any four essentials of a good business letter.
What is an interview letter?
What is a job offer letter?
What is a letter of reply to a complaint letter?
What is a letter of enquiry?
State any four essentials of a good business letter.
Write two points that a company should take care of while replying to a complaint lodged by a complainant.
Short Answer Type Questions
Explain the following term/concept.
Business Correspondence.
What is an application letter?
What is appointment letter?
What is a letter of quotation?
‘Postscript should be avoided in a business letter.’ Comment.
What is a letter of enquiry?
Give the name of the letter that is received in the response to a letter of enquiry.
What is an order letter?
What is a letter of resignation?
Who writes a resignation-type letter?
Long Answer Type Questions
Explain the need for business correspondence.
Explain the functions of business correspondence.
State any four essentials of a good business letter.
Explain the structure of a business letter.
You are a professional looking for a remunerative job. Draft an application enclosing your Biodata.
- What are the points to be covered in a ‘letter of appointment’?
- Draft a letter of appointment of a teacher comprising the points mentioned by you.
What is meant by unsolicited applications?
Frame an application letter for the post of a management trainee. Enclose your biodata with it.
Draft an application in response to an advertisement inviting applications for the post of an Assistant Manager in a multinational company. Prepare and enclose your biodata for the same.
Draft a letter of order with the following details.
- 100 units of 60 watts tube lights @ ₹ 40 per unit;
- 150 units of 100 watts bulbs @ ₹ 15 per unit;
- 250 units of 40 watts CFL bulbs @ ₹ 70 per unit.
A consignment of 1000 bed-sheets received by your organisation has the following defects:
- 200 bed-sheets are of the colour not ordered.
- 60 bed-sheets have defective weaving.
In the light of these defects, write a letter of complaint to the supplier, M/s A.B.C. Ltd.
Explain the functions of business letters.
Draft an interview letter for the post of an accountant in your organization.
Draft an application in response to an advertisement for the post of a Physics teacher for teaching classes XI and XII. An appropriate Bio-data of the applicant should be prepared and enclosed with the application.
As the Manager of a company, write a letter of complaint to XYZ Furniture Ltd. for having delivered some chairs in a broken condition and asking them for replacement of the broken chairs.
Draft an application letter for the post of an Assistant Manager (Sales) at a reputed retail firm in response to a newspaper advertisement. An appropriate bio-data of the applicant should be prepared and enclosed with the application.
Draft a letter of appointment for a school teacher, offering him/her a job of a History teacher in a secondary school.
Draft a letter of resignation from a reputed firm because of health issues.
Draft an application letter for the post of a Sales Executive in a reputed Multinational company, in response to an advertisement published in the newspaper.
Draft an interview letter for the post of Operations Manager in an MNC.
You are employed as the Head of the Department of Mathematics in a school. You have decided to quit the job to pursue higher studies. Draft a Resignation Letter addressed to the Principal of the school.
A reputed English medium school requires fresh/experienced trained, graduate Science teachers for the Secondary Section of their school. Send your application with a full resume within seven days of this advertisement to P.O. Box No. 007. With reference to the above advertisement given in XYZ newspaper, draft a suitable application letter.
Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC 15 Business Correspondence QUESTION BANK [Pages 237 - 238]
What is Bio-data?
How does bio-data differ from an Application Letter?
What is a letter of quotation?
State the purpose of the quotation letter.
Distinguish between a business letter and business correspondence.
What is a business letter?
What is meant by unsolicited applications?
What is a solicited letter of application for a Job?
Explain the functions of business correspondence.
Write a note on Request for Claims and Adjustment.
Explain the need for business correspondence.
What are the elements of an impressive commercial letter (any four)?
Define business letters.
Explain the functions of business letters.
What is the main purpose of a business letter?
What points should the writer of a business letter keep in mind so that his purpose may be served best?
Solutions for 15: Business Correspondence
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Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 15 - Business Correspondence
Shaalaa.com has the CISCE Mathematics Business Studies [English] Class 12 ISC CISCE solutions in a manner that help students grasp basic concepts better and faster. The detailed, step-by-step solutions will help you understand the concepts better and clarify any confusion. Goyal Brothers Prakashan solutions for Mathematics Business Studies [English] Class 12 ISC CISCE 15 (Business Correspondence) include all questions with answers and detailed explanations. This will clear students' doubts about questions and improve their application skills while preparing for board exams.
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Concepts covered in Business Studies [English] Class 12 ISC chapter 15 Business Correspondence are Overview of Business Correspondence, Needs and Functions of Business Correspondence, Elements and Components of Business Letters, Essentials of a Good Business Letter, Types of Letters.
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