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Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 15 - Business Correspondence [Latest edition]

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Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 15 - Business Correspondence - Shaalaa.com
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Solutions for Chapter 15: Business Correspondence

Below listed, you can find solutions for Chapter 15 of CISCE Goyal Brothers Prakashan for Business Studies [English] Class 12 ISC.


EXERCISEQUESTION BANK
EXERCISE [Pages 233 - 236]

Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC 15 Business Correspondence EXERCISE [Pages 233 - 236]

Objective Type Questions MCQ's (Select the best Alternative)

EXERCISE | Q I. A. 1. | Page 233

The letter written by a firm in response to an enquiry letter is called ______.

  • enquiry letters

  • quotation letter

  • order letter

  • cancellation letter

EXERCISE | Q I. A. 2. | Page 233

XYZ Ltd. ordered some raw material from PQR Ltd. when the order was received, it was found that the quantity of the letter was less than quantity which they have placed. Which type of Business letter XYZ Ltd. should write to PQR Ltd.

  • compensation letters

  • claiming letters

  • complaint letters

  • none of these

EXERCISE | Q I. A. 3. | Page 233

What is the importance of business correspondence?

  • Correspondence is economical.

  • Correspondence is effective.

  • Correspondence is a convenient means of expression.

  • All of the above.

EXERCISE | Q I. A. 4. | Page 234

Which of the following is essential for writing a good letter?

  • Source of inspiration

  • Sales promotion

  • Attractiveness

  • Finding new markets

EXERCISE | Q I. A. 5. | Page 233

Which is not a kind of business letter?

  • Letter relating to agency

  • Letter of enquiry

  • Letter relating to interview

  • Letter of quotation

EXERCISE | Q I. A. 6. | Page 234

The letters written to get knowledge about products of a firm are called ______.

  • enquiry letters

  • quotation letters

  • order letters

  • cancellation letters

  • quotation order

EXERCISE | Q I. A. 7. | Page 234

Correspondence ______ as a piece of written evidence.

  • Serves

  • Does not serve

  • Both serves and does not serve

  • Neither serves nor does not serve

EXERCISE | Q I. A. 8. | Page 234

The letters written to place an order to a firm to supply goods are called ______.

  • enquiry letters

  • quotation letter

  • order letter

  • cancellation letter

EXERCISE | Q I. A. 9. | Page 234

Which of the following is an object of a business correspondence?

  • Written evidential proof

  • Establishment of goodwill

  • Expansion of business

  • All of these

EXERCISE | Q I. A. 10. | Page 234

Which of the following is a characteristic of a good business letter?

  • Language of a letter

  • Clarity

  • Conciseness

  • All of these

EXERCISE | Q I. A. 11. | Page 234

Which of the following is essential for writing a good letter?

  • Company image

  • Physical features

  • Finding out new market

  • Command over language

EXERCISE | Q I. A. 12. | Page 234

Falguni wants to buy some wood for the furniture manufacturing unit of her company. She decides to write letters to various timber merchants to know the prices and availability of different kinds of wood. Identify the type of letter that Falguni needs to write to the timber merchants.

  • An enquiry letter

  • A complaint letter

  • A quotation letter

  • An order letter

Fill in the blanks with suitable words given in brackets

EXERCISE | Q I. B. 1. | Page 234

______ means exchange of information in a written format for the process of business activities.

  • Cover letter

  • Business correspondence

  • Application letter

EXERCISE | Q I. B. 2. | Page 234

Probation period, allowances, perquisite, date and time of reporting, etc should be cover in ______ letter.

  • Appointment

  • Interview

  • Enquiry

EXERCISE | Q I. B. 3. | Page 234

______ letter is written in response to an advertisement by the employer.

  • Unsolicited

  • Interview

  • Solicited

EXERCISE | Q I. B. 4. | Page 234

Offer of Appointment includes ______.

  • quantity you want to buy

  • reason of leaving

  • probation period

EXERCISE | Q I. B. 5. | Page 234

The letters written to get knowledge about products of a firm are called ______.

  • enquiry letters

  • quotation letters

  • order letters

  • cancellation letters

  • quotation order

EXERCISE | Q I. B. 6. | Page 234

The letter written by a firm in response to an enquiry letter is called ______.

  • enquiry letters

  • quotation letter

  • order letter

  • cancellation letter

EXERCISE | Q I. B. 7. | Page 235

The letters sent to the seller for claiming compensation for damages in goods are called ______.

  • complaint letters

  • compensation letter

  • claiming letter

Very Short Answer Type Questions

EXERCISE | Q I. C. 1. | Page 235

What is a letter of complaint?

EXERCISE | Q I. C. 2. | Page 235

State any four essentials of a good business letter.

EXERCISE | Q I. C. 3. | Page 235

What is an interview letter?

EXERCISE | Q I. C. 4. | Page 235

What is a job offer letter?

EXERCISE | Q I. C. 5. | Page 235

What is a letter of reply to a complaint letter?

EXERCISE | Q I. C. 6. | Page 235

What is a letter of enquiry?

EXERCISE | Q I. C. 7. | Page 235

State any four essentials of a good business letter.

EXERCISE | Q I. C. 8. | Page 235

Write two points that a company should take care of while replying to a complaint lodged by a complainant.

Short Answer Type Questions

EXERCISE | Q II. 1. | Page 235

Explain the following term/concept.

Business Correspondence.

EXERCISE | Q II. 2. | Page 235

What is an application letter?

EXERCISE | Q II. 3. | Page 235

What is appointment letter?

EXERCISE | Q II. 4. | Page 235

What is a letter of quotation?

EXERCISE | Q II. 5. | Page 235

‘Postscript should be avoided in a business letter.’ Comment.

EXERCISE | Q II. 6. i. | Page 235

What is a letter of enquiry?

EXERCISE | Q II. 6. ii. | Page 235

Give the name of the letter that is received in the response to a letter of enquiry.

EXERCISE | Q II. 7. | Page 235

What is an order letter?

EXERCISE | Q II. 8. i. | Page 235

What is a letter of resignation?

EXERCISE | Q II. 8. ii. | Page 235

Who writes a resignation-type letter?

Long Answer Type Questions

EXERCISE | Q III. 1. i. | Page 236

Explain the need for business correspondence.

EXERCISE | Q III. 1. ii. | Page 236

Explain the functions of business correspondence.

EXERCISE | Q III. 2. | Page 236

State any four essentials of a good business letter.

EXERCISE | Q III. 3. (a) | Page 236

Explain the structure of a business letter.

EXERCISE | Q III. 3. (b) | Page 236

You are a professional looking for a remunerative job. Draft an application enclosing your Biodata.

EXERCISE | Q III. 4. | Page 236
  1. What are the points to be covered in a ‘letter of appointment’?
  2. Draft a letter of appointment of a teacher comprising the points mentioned by you.
EXERCISE | Q III. 5. (a) | Page 236

What is meant by unsolicited applications?

EXERCISE | Q III. 5. (b) | Page 236

Frame an application letter for the post of a management trainee. Enclose your biodata with it.

EXERCISE | Q III. 6. | Page 236

Draft an application in response to an advertisement inviting applications for the post of an Assistant Manager in a multinational company. Prepare and enclose your biodata for the same.

EXERCISE | Q III. 7. | Page 236

Draft a letter of order with the following details.

  1. 100 units of 60 watts tube lights @ ₹ 40 per unit;
  2. 150 units of 100 watts bulbs @ ₹ 15 per unit;
  3. 250 units of 40 watts CFL bulbs @ ₹ 70 per unit.
EXERCISE | Q III. 8. | Page 236

A consignment of 1000 bed-sheets received by your organisation has the following defects:

  • 200 bed-sheets are of the colour not ordered.
  • 60 bed-sheets have defective weaving.

In the light of these defects, write a letter of complaint to the supplier, M/s A.B.C. Ltd.

EXERCISE | Q III. 9. (a) | Page 236

Explain the functions of business letters.

EXERCISE | Q III. 9. (b) | Page 236

Draft an interview letter for the post of an accountant in your organization.

EXERCISE | Q III. 10. | Page 236

Draft an application in response to an advertisement for the post of a Physics teacher for teaching classes XI and XII. An appropriate Bio-data of the applicant should be prepared and enclosed with the application.

EXERCISE | Q III. 11. | Page 236

As the Manager of a company, write a letter of complaint to XYZ Furniture Ltd. for having delivered some chairs in a broken condition and asking them for replacement of the broken chairs.

EXERCISE | Q III. 12. | Page 236

Draft an application letter for the post of an Assistant Manager (Sales) at a reputed retail firm in response to a newspaper advertisement. An appropriate bio-data of the applicant should be prepared and enclosed with the application.

EXERCISE | Q III. 13. | Page 236

Draft a letter of appointment for a school teacher, offering him/her a job of a History teacher in a secondary school.

EXERCISE | Q III. 14. | Page 236

Draft a letter of resignation from a reputed firm because of health issues.

EXERCISE | Q III. 15. | Page 236

Draft an application letter for the post of a Sales Executive in a reputed Multinational company, in response to an advertisement published in the newspaper.

EXERCISE | Q III. 16. | Page 236

Draft an interview letter for the post of Operations Manager in an MNC.

EXERCISE | Q III. 17. | Page 236

You are employed as the Head of the Department of Mathematics in a school. You have decided to quit the job to pursue higher studies. Draft a Resignation Letter addressed to the Principal of the school.

EXERCISE | Q III. 18. | Page 236

A reputed English medium school requires fresh/experienced trained, graduate Science teachers for the Secondary Section of their school. Send your application with a full resume within seven days of this advertisement to P.O. Box No. 007. With reference to the above advertisement given in XYZ newspaper, draft a suitable application letter.

QUESTION BANK [Pages 237 - 238]

Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC 15 Business Correspondence QUESTION BANK [Pages 237 - 238]

QUESTION BANK | Q 1. i. | Page 237

What is Bio-data?

QUESTION BANK | Q 1. ii. | Page 237

How does bio-data differ from an Application Letter?

QUESTION BANK | Q 2. i. | Page 237

What is a letter of quotation?

QUESTION BANK | Q 2. ii. | Page 237

State the purpose of the quotation letter.

QUESTION BANK | Q 3. | Page 237

Distinguish between a business letter and business correspondence.

QUESTION BANK | Q 4. | Page 237

What is a business letter?

QUESTION BANK | Q 5. | Page 237

What is meant by unsolicited applications?

QUESTION BANK | Q 6. | Page 237

What is a solicited letter of application for a Job?

QUESTION BANK | Q 7. | Page 237

Explain the functions of business correspondence.

QUESTION BANK | Q 8. | Page 237

Write a note on Request for Claims and Adjustment.

QUESTION BANK | Q 9. | Page 237

Explain the need for business correspondence.

QUESTION BANK | Q 10. | Page 237

What are the elements of an impressive commercial letter (any four)?

QUESTION BANK | Q 11. i. | Page 238

Define business letters.

QUESTION BANK | Q 11. ii. | Page 238

Explain the functions of business letters.

QUESTION BANK | Q 12. i. | Page 238

What is the main purpose of a business letter?

QUESTION BANK | Q 12. ii. | Page 238

What points should the writer of a business letter keep in mind so that his purpose may be served best?

Solutions for 15: Business Correspondence

EXERCISEQUESTION BANK
Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 15 - Business Correspondence - Shaalaa.com

Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 15 - Business Correspondence

Shaalaa.com has the CISCE Mathematics Business Studies [English] Class 12 ISC CISCE solutions in a manner that help students grasp basic concepts better and faster. The detailed, step-by-step solutions will help you understand the concepts better and clarify any confusion. Goyal Brothers Prakashan solutions for Mathematics Business Studies [English] Class 12 ISC CISCE 15 (Business Correspondence) include all questions with answers and detailed explanations. This will clear students' doubts about questions and improve their application skills while preparing for board exams.

Further, we at Shaalaa.com provide such solutions so students can prepare for written exams. Goyal Brothers Prakashan textbook solutions can be a core help for self-study and provide excellent self-help guidance for students.

Concepts covered in Business Studies [English] Class 12 ISC chapter 15 Business Correspondence are Overview of Business Correspondence, Needs and Functions of Business Correspondence, Elements and Components of Business Letters, Essentials of a Good Business Letter, Types of Letters.

Using Goyal Brothers Prakashan Business Studies [English] Class 12 ISC solutions Business Correspondence exercise by students is an easy way to prepare for the exams, as they involve solutions arranged chapter-wise and also page-wise. The questions involved in Goyal Brothers Prakashan Solutions are essential questions that can be asked in the final exam. Maximum CISCE Business Studies [English] Class 12 ISC students prefer Goyal Brothers Prakashan Textbook Solutions to score more in exams.

Get the free view of Chapter 15, Business Correspondence Business Studies [English] Class 12 ISC additional questions for Mathematics Business Studies [English] Class 12 ISC CISCE, and you can use Shaalaa.com to keep it handy for your exam preparation.

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