Question

Define business letters.

Answer 1

“Shri A. P. Stove has remarked in this regard that your letter can decide sale or no sale, redress somebody’s grievances, befriend a customer or lose him.”

A great scholar, while defining a business letter, said, “An ideal business letter is an agent of the letter writer.”

A good business letter expresses the writer's personality and creates an indelible impression on the readers' minds. In the words of another scholar, “A business letter is a typed-out talk.”

An unplanned letter, like a bad conversation, fails to convey its main point effectively. Writing, like speaking, is a form of art. A business letter connects individuals, corporations, and organisations in a commercial environment.