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Chapters
2: Job Analysis and Manpower Planning
3: Staff Recruitment
4: Staff Selection
5: Staff Training
6: Staff Morale
7: Staff Motivation
8: Staff Remuneration
9: Staff Leadership
10: Staff Appraisal
11: Staff Promotion and Transfer
12: Staff Separation
13: Emerging Trends in Human Resources
14: Business Communication
15: Business Correspondence
16: Reports and Report Writing
17: Various Business Entities
18: Sources of Business Finance
19: Globalisation
20: E-Business
▶ 21: Outsourcing
22: Business Regulators and Intermediaries
![Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 21 - Outsourcing - Shaalaa.com](/images/business-studies-english-class-12-isc_6:2c69258548604e3b8e6a8e0c325a301f.jpg "Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 21 - Outsourcing")
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Solutions for Chapter 21: Outsourcing
Below listed, you can find solutions for Chapter 21 of CISCE Goyal Brothers Prakashan for Business Studies [English] Class 12 ISC.
Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC 21 Outsourcing EXERCISES [Pages 292 - 294]
Objective Type Questions MCQ's (Select the best Alternative)
A call center handles ______.
Only in-bound voice based business
Only out-based voice based business
Both voice based and non-voice based business
Both customer facing and back-end business
Outsourcing ______.
Restricts only to the contracting out of Information Technology Enabled Services (ITES)
Restricts only to the contracting out of non-core business processes
Includes contracting out of manufacturing and R&D as well as service processes both core and non-core, but restricts only to domestic territory
Includes off-shoring
Out of the following which service is not covered under KPO?
Network Management
Data Analysis
Animation and Design
Factoring Services
The common name for BPO is ______.
Call centre
Contract centre
Subsidiary
None of these
Which is not the feature of B.P.O?
Non-core process
Captive unit
Contracting out
Monitor
KPO is specialized in which type of business activities?
Highly specialized
Routine
Software development only
None of these
Which is not the feature of KPO?
Higher end of BPO
Non-core activities
Required skilled professionals
Customer support services
Out of the following which party is not involved in outsourcing?
The outsourced
The outsourcer
The service provided
The outsourcing
______ is a type of outsourcing used to get the high-end knowledge work done.
BPO
IPO
LPO
KPO
Which of the following cannot be completely outsourced by an organisation?
Recruitment of clerical staff
Tabulation of wages
Training of data entry personnel
Promotion of employees
FilI in the blanks with suitable words given in brackets
There are three parties involved in outsourcing. These are: (a) the outsourced, (b) the outsources, and (c) ______.
the service provider
the service taker
the service
Outsourcing consists of four key segments (i) contract manufacturing, (ii) contract research, (iii) contract sale, and (iv) ______.
contract service
informatics
job contract
______ is not an advantage of outsourcing?
Focusing on core areas
Client network
Confidentiality
LPO stands for ______.
Legal Promotion Out
Legal Process Outsourcing
Legal Promotion Outsourcing
______ means getting high end knowledge work done from an outside agency to improve the efficiency and quality of business.
KPO
LPO
GDR
BPO
Very Short Answer Type Questions
Answer in one sentence.
What is KPO?
Why is India a preferred destination for BPO?
How does outsourcing help a business firm?
What does BPO stand for?
What are ‘Verticals’ in outsourcing terminology?
Give two examples of services which may be outsourced.
What are ‘Horizontals’ in outsourcing terminology?
Why do firms outsource?
Mention any two common services under BPO.
What is outsourcing?
Short Answer Type Questions
What is outsourcing?
Name the three parties involved in outsourcing.
State any two features of BPO.
What is the need of KPO?
Why LPO’s are getting are popular these days?
Expand the following:
LPO
Expand the following:
KPO
Explain the following term/concept.
BPO
Name the three parties involved in outsourcing.
Long Answer Type Questions
Explain the advantages of outsourcing for the outsourcer.
Explain disadvantages of outsourcing for the outsourcer.
Explain the advantages of outsourcing for the outsourced.
Explain the disadvantages of outsourcing for the outsourced.
Explain the advantages of outsourcing for the service provider.
Explain the disadvantages of outsourcing for the service provider.
“KPO is the high end of BPO”. Explain with reasons.
Explain five types of business services that can be outsourced.
Explain the advantages of outsourcing for the outsourcer.
Explain disadvantages of outsourcing for the outsourcer.
Explain the advantages of outsourcing for the outsourced.
Explain the disadvantages of outsourcing for the outsourced.
Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC 21 Outsourcing QUESTION BANK [Pages 294 - 296]
What are the ethical concerns involved in outsourcing?
What do you mean by outsourcing of business activities?
Name the three parties involved in outsourcing.
What are the main features/nature of outsourcing? Write any two.
Answer in one sentence.
What is BPO?
Distinguish between BPO and KPO.
Write a note on customer support services.
Explain four types of business functions which are outsourced.
Discuss the need for outsourcing.
Explain the advantages of Business Process Outsourcing (BPO).
Solutions for 21: Outsourcing
Goyal Brothers Prakashan solutions for Business Studies [English] Class 12 ISC chapter 21 - Outsourcing
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Concepts covered in Business Studies [English] Class 12 ISC chapter 21 Outsourcing are Overview of Outsourcing, Concept of Outsourcing, Parties Involved in Outsourcing, Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), Legal Process Outsourcing (LPO), Concept of Outsourcing.
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