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Question
Which is not the feature of KPO?
Options
Higher end of BPO
Non-core activities
Required skilled professionals
Customer support services
MCQ
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Solution
Customer support services
Explanation:
Customer support services are a feature of BPO, not KPO. KPO focuses on highly skilled, knowledge-based tasks, not routine support.
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Chapter 21: Outsourcing - EXERCISES [Page 293]
