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Question
The common name for BPO is ______.
Options
Call centre
Contract centre
Subsidiary
None of these
MCQ
Fill in the Blanks
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Solution
The common name for BPO is call centre.
Explanation:
Business Process Outsourcing (BPO) is the process of contracting certain corporate operations with third-party service providers. One of the most frequent types of BPO is a call centre, which provides customer service, telemarketing, order processing, and technical support on behalf of other businesses.
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Chapter 21: Outsourcing - EXERCISES [Page 292]
