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Question
Distinguish between BPO and KPO.
Distinguish Between
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Solution
| Sr. No. | Basis | BPO | KPO |
| 1. | Meaning | BPO refers to the outsourcing of nonprimary activities of the organisation to an external organisation to minimise cost and increase efficiency. | KPO is another kind of outsourcing whereby functions related to knowledge and information are outsourced to third-party service providers. |
| 2. | Degree of | BPO is less complex. | KPO is complex. |
| 3. | Requirement | BPO requires process expertise. | KPO requires knowledge expertise. |
| 4. | Talent required in employees | BPO requires good communication skills. | KPO requires professionally qualified workers. |
| 5. | Focus on | BPO focus on low-level processes. | KPO focus on high-level processes. |
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Forms of Outsourcing - Business Process Outsourcing (BPO)
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Chapter 5: Emerging Modes of Business - Exercise [Page 111]
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