Question

Distinguish between BPO and KPO.

Answer 1

Sr. No.	Basis	BPO	KPO
1.	Meaning	BPO refers to the outsourcing of nonprimary activities of the organisation to an external organisation to minimise cost and increase efficiency.	KPO is another kind of outsourcing whereby functions related to knowledge and information are outsourced to third-party service providers.
2.	Degree of	BPO is less complex.	KPO is complex.
3.	Requirement	BPO requires process expertise.	KPO requires knowledge expertise.
4.	Talent required in employees	BPO requires good communication skills.	KPO requires professionally qualified workers.
5.	Focus on	BPO focus on low-level processes.	KPO focus on high-level processes.