C. B. Gupta solutions for कॉमर्स वॉल्यूम २ [इंग्रजी] इयत्ता १२ आयएससी chapter 15 - Consumer Protection [Latest edition]

Identify the right of consumers being promoted in the given picture.

‘Right to be informed says that the consumer has the right to acquire knowledge and be well-informed throughout his life’.

Due to the negligence of the doctors, Johar passed away within a week’s time after his surgery of the spine. Which of the following parties can not file a case in this regard?

When Aaradhya, in spite of paying the full price of the plot as per the terms and conditions of the allotment letter, was not given the possession of the plot by the builder, she filed a case in the State Commission. Identify the right of consumers being exercised in the given case.

Ranjan bought a bottle of soft drink of a famous beverage company and found a cockroach floating inside the bottle. He forwarded a legal notice to the company, accusing it of the deficiency in service that could cause health hazard to the consumer. Identify the riglit of consumer being violated in the given case.

A popular nationalised bank has been fined ₹ 8 lakh by the country’s highest consumer court, National Consumer Disputes Redressal Commission (NCDRC), for not sharing complete insurance policy details with a customer. The bank has been ordered to pay the full amount as compensation to the customer. Identify the right of consumers being violated in the given case.

Naina, her husband and her two minor daughters were travelling from Mumbai to Delhi, availing a company’s flight services in 2018. The airlines had issued boarding passes to all of them. Naina claimed in her plea that the airlines left all her family at the Mumbai Airport without informing them, despite their being in the airport premises. The family had to stay in a hotel and purchase new tickets the next day. The State Consumer Disputes Redressal Commission (SCDRC), on hearing the plea, asked an airline company to pay ₹ 50,000 to Naina and her family. Identify the right of consumers being exercised in the given case.

Identify the responsibility of consumers being promoted in the picture.

Siddhartha booked several rooms in a reputed five-star hotel in Goa for his destination wedding. On the day of his wedding, when his friend Ramandeep, after attending the lunch party, returned to his room to take a shower, he had a fall in the bathroom. The bathroom was three stairs down to the bathing area and there was a handlebar to the right. On the second step, Ramandeep slipped badly and fell on his face with a great force, resulting in multiple fractures. He filled a case against the hotel for compensation for the injuries suffered due to faulty designing of its room.

Nitish went to a shop to purchase a shirt. The shopkeeper offered him three colours of shirts. Nitish asked him to show him the shirt which was on display. The shopkeeper told him that he could not buy that shirt and would have to choose from the options provided by him. Out of necessity and lack of time, Nitish purchased a shirt out of the shirts shown by the shopkeeper. Which consumer right of Nitish is violated here?

Nitish went to a shop to purchase a shirt. He paid him cash and didn’t take the cash memo. Later, when he wore the shirt at home and was about to leave, he found one button of the shirt missing. He went to the shop the next day and asked for replacement. The shopkeeper bluntly denied that the shirt was purchased from him.Which consumer responsibility was not fulfilled by Nitish which led to this situation?

Shobhit wants to purchase a sandwich maker. He goes to a nearby mall and enters the shop where electric gadgets are kept. He asks the salesman about the area where sandwich makers are kept. The salesman takes him to that place where different types of sandwich makers are kept. He very patiently observes all the electronic gadgets, sees their functions, reads their instructions, ensures the quality certification marks, compares their prices and sees their warranty periods. After some time when he pays the concerned person, tells him to note his home address and telephone number for future contact. He also asks him to inform him about any new products in the market. In the above case identify one consumer responsibility Shobhit should follow which is missing?

Which mark should be checked by a consumer on the electronic appliance as he purchases it?

As per Consumer Protection Act, 2019, a District Forum has jurisdiction to entertain a consumer complaint involving product value _____.

As per Consumer Protection Act, 2019, which of the following statements is not true with regard to the National Commission?

In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in ______.

As per Consumer Protection Act, 1986, which of the following types of cases are filed in the State Commission?

Prakhar purchased an ISI Mark electric iron from Bharat Electricals. Since it was not working properly, so he approached seller. Seller satisfies Prakhar by saying that he will ask manufacture to replace iron. Manufacturer refuse to replace and Bharat Electricals decided to file complaint in consumer court. Can Bharat Electricals do this?

Himanshu purchased a new car from ‘Galaxy Motors’ for ₹ 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and first service had already been availed on this car. He felt cheated and filed a complaint in the District Forum. Being not satisfied with the decision of the District Forum, after two months he decided to file an appeal against it. Can Himanshu appeal against the decision of the District Forum?

FSSAl (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Which Consumer Right is being reinforced by this proposal?

Jaya went to a free eye camp and got her eyes operated for cataract. The surgery was not done properly, due to which she lost her vision. Where can she file a complaint under Consumer Protection Act?

From the following, identify the incorrect statement as per Consumer Protection Act, 2019:

Jennifer purchased a pack of cookies. When she opened it, she felt the cookies were stale. She carefully read the label on the pack of biscuits which mentioned:

“If you are not satisfied with the product quality, write to our Customer Care Cell at Global Foods Pvt. Ltd. J-856, Haridwar, Uttarakhand.”

The cookie company has set up its own consumer service and grievance cell to promote and protect the following right:

Who among the following is not considered a consumer under the Consumer Protection Act, 2019?

It provides the consumer the right to get relief(s) against unfair trade practices or restrictive trade practices or unscrupulous exploitation in case the product or service falls short of his expectations.

Assertion (A): A complaint can be filed against seller, manufacturer or dealer of goods, whose goods are defective.

Reason (R): As per Consumer Protection Act, 2019, all complaints pertaining to those goods or services whose value is more than ₹ 10 crore can be filed before State Commission.

Assertion (A): Appeals against the State Commission can also be filed before the National Commission of consumer protection.

Reason (R): Consumer protection institution is of three tier-structure.

Assertion (A): As per Consumer Protection Act, 2019, State Commission can service consumer complaints where claim is not more than Rs. 1 crore.

Reason (R): State Commission is set up by state government.

Assertion (A): E-commerce companies will have to declare online the expiry dates and the maximum retail prices of packaged consumer products under new rules meant to protect consumers from being sold old goods.

Reason (R): As per Right to be Informed, the consumer has a right to have complete information about the product he/she intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.

Assertion (A): The marketers should offer a wide variety of products in terms of quality, brand, price, size, etc.

Reason (R): The Right to be Heard gives the consumer the freedom to choose from a variety of products at competitive prices.

There are ______ consumer rights in India.

Consumer Protection Act, 1986, seeks to provide a speedy and simple redressal to ______.

The Central Consumer Protection Authority was established and came into force from ______.

An order passed by the National Commission is appealable before the _______.

District Forum correctly termed as _______.

Mr Rajeev is not satisfied with the District Commission's judgment. Within _______ days, he can challenge the Commission and approach the State Commission.

_______ right of consumer suggests that a consumer has a right to register his dissatisfaction.

A consumer can lodge complaint in State Commission when the value of goods and services in question is more than ₹ _______ but not more than ₹ _______.

Government and voluntary organisations alone are expected to protect consumer rights.

The main object of the Consumer Protection Act, 1986, is to protect the consumers.

A complaint may be filed by the complainant or his authorised agent in person or by post.

As per the provisions of the Consumer Protection Act, 'consumer' does not include a person who obtains goods for resale or for any commercial purpose.

Dell Corporation in India uses the telecom services of Airtel company for its customer service centre. Due to some technical problems, all the phone connections to Dell's customer service centre were disrupted. Dell Corporation can approach the Consumer Court.

A person who obtains the goods with consideration can file a complaint under Consumer Protection Act, 2019 if he uses the goods for self-consumption.

An appeal for the compensation by a consumer can be made to the Supreme Court, when the appeal has been made at District Commission or State Commission but the aggrieved party is not satisfied with the decision of National Commission.

Under the consumer's Right to be Heard, the companies must have grievance cells to attend the complaints of the consumer.

Give two reasons which indicate the need for protection of consumers.

Who is a consumer?

Enumerate any five rights of a consumer under the Consumer Protection Act, 2019.

Explain any four responsibilities of the consumer.

Mention three remedies available to consumers under the Consumer Protection Act 1986.

Under which consumer right does a business firm set up consumer grievance cell?

How is the jurisdiction of cases that can be filed in a State Commission different from those filed in a District Commission?

Who is a consumer as per CPA?

Who can file a complaint in a consumer court?

With an example, enumerate the exception to the rule that a buyer of commercial goods is not a consumer under the Act.

State any four rights of the consumer.

Explain the responsibilities of a consumer.

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.

Give any two features of Consumer Protection Act.

Discuss the role of consumer organisations in the field of consumer protection.

“A consumer should not only be aware of his rights but of his responsibilities as well.” Do you agree? What responsibilities should be assumed?

A shopkeeper sold you some spices, claiming that these were pure. Later a laboratory test showed that these were adulterated. What precautions should you have taken before buying and what remedies are available to you for the wrong act?

Describe various methods of consumer protection.

Enumerate any five rights of a consumer under the Consumer Protection Act, 2019.

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 2019

Differentiate between Consumer Protection Act, 1986 and Consumer Protection Act, 2019.

Is the company justified in not providing free service to Dr. Ahuja?

Can Dr. Ahuja file a complaint against the company?

Which consumer right of Dr. Ahuja is overlooked here?

Which party was at fault?

Mohit purchased a smart phone for ₹ 30,000 from a mobile phone seller on his verbal commitment that the smart phone will be replaced in case of any defect, within a span of six months. The phone started creating technical issues in spite of proper maintenance and upkeep of the phone. The seller denied taking any action on the complaint made by Mohit.

1. Name the redressal agency under the Consumer protection Act where Mohit can file his complaint.   (1)
2. What are the responsibilities that a consumer should assume?   (3)
3. As an aware consumer, which right Mohit should have exercised while making the purchase? Briefly explain the identified consumer right.   (2) 
4. Name any tWo measures which are undertaken to safeguard consumer interests.   (2)

Sirajuddin purchased a car for ₹ 15 lacs from an automobile company and found that its airbags were defective. After many complaints with the company that went unheard, he filed a case in the District Forum. He was not satisfied with the orders of the District Forum. He then appealed before the State Commission and on being dissatisfied with the orders of State Commission, he appealed before the National Commission. Sirajuddin was not satisfied with the orders of National Commission.

1. Suggest him the highest authority where he could appeal against the decision of the National Commission.   (1)
2. Which consumer cases fall under the jurisdiction of Supreme Court and which under the National Commission?   (2)
3. As per Consumer Protection Act, who is a consumer?   (2)
4. Enumerate any three parties who can file a complaint under the Consumer Protection Act.   (3)

1. Can Maa Lakshmi Electricals file a complaint in the Consumer Court against the manufacturer of the electric iron? Give reason in support of your answer.
2. Who can file a complaint as per the provisions of the Consumer Protection Act, 2019?

1. Identify the consumer right that has been violated by Pooja Machinery Pvt. Ltd.
2. Suggest the appropriate forum where Megha can file her complaint.
3. Can she appeal to the Supreme Court if she is not satisfied with the order of the appropriate forum? Give reason in support of your answer.

1. Is Pradeep a consumer? Justify by stating the meaning of consumer under CPA.
2. Explain briefly any two rights which Pradeep could have exercised had he fulfilled his responsibility as an aware consumer.

Ajay bought an electric geyser. One day while taking bath he felt an electric shock. He quickly called the company and asked the concerned person to replace the geyser or fix the problem. There was no response from the side of the company. The geyser was still in the warranty period. Later from other neutral sources he came to know that many others have also felt the same problem and it is because the product is made up of substandard components. In the above case identify the consumer rights violated.

1. Can Deepak file a complaint against the tourist agency?
2. Will he get a relief in this case?
3. Name the relief he will get.
4. Which consumer right has been violated in this case?

Explain the concept of ‘consumer protection’ and any three points of its importance from the point of view of consumers.

Explain any four rights available to a consumer under the Consumer Protection Act, 1986. 

Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.

Who can file a complaint in a consumer court?

What are the objectives of Consumer Protection Act?

Explain the procedure for filing a complaint under the Consumer Protection Act.

Explain the ways and means of Consumer Protection.

Explain the importance of consumer protection from the point of view of a business.

Explain any four rights available to a consumer under the Consumer Protection Act, 1986. 

Explain any four responsibilities of the consumer.

What are various ways in which the objective of consumer protection can be achieved?

Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.

State any two relief available to consumers under CPA.

Explain the role of customer organisations in consumer protection.

State the role of NGOs and consumer protection.

1. Name the Act which can protect the interest of Mr. Lal. State any four salient features of this Act.
2. Explain any five rights of the consumers under the act.

Explain any four needs of consumer protection.

What are various ways in which the objective of consumer protection can be achieved?

Explain any four rights available to a consumer under the Consumer Protection Act, 1986. 

Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?

A wholesaler sold adulterated goods which were hazardous to the consumer's health.

Publication of a magazine on consumer rights is an example of the right to ______.

Mr. Kappa has recently purchased a refrigerator from TUTU Enterprises, paying t 30,000. After using it for a day or two, he found mechanical defects in the refrigerator. Immediately, he informed the dealer about the defect but there was no response from the dealer. Mr. Kappa decided to lodge a complaint against TUTU Enterprises.
(a) Which court should Mr. Kappa approach to file a complaint?
(b) State any one relief the concerned court may order in favor of Mr. Kappa. 

Agrim purchased a Diesel Car for ₹ 7 Lakhs from an automobile Company and found its engine to be defective. Despite many complaints, the defect was not rectified. Suggest the appropriate authority where Agrim under his right as a consumer, could file a complaint. 

Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.

1. Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
2. Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
3. Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.

A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.

The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.

Explain any four needs of consumer protection.

Identify and explain the right of the consumer which has been violated in the above case. Briefly explain any two points highlighting the need for consumer protection.

Mention three remedies available to consumers under the Consumer Protection Act 1986.