Question

Naina, her husband and her two minor daughters were travelling from Mumbai to Delhi, availing a company’s flight services in 2018. The airlines had issued boarding passes to all of them. Naina claimed in her plea that the airlines left all her family at the Mumbai Airport without informing them, despite their being in the airport premises. The family had to stay in a hotel and purchase new tickets the next day. The State Consumer Disputes Redressal Commission (SCDRC), on hearing the plea, asked an airline company to pay ₹ 50,000 to Naina and her family. Identify the right of consumers being exercised in the given case.

पर्याय

• Right to seek redressal.

• Right to consumer education.

• Right to information.

• Right to safety.

Answer 1

Right to seek redressal

Explanation:

Naina and her family faced a deficiency in the airline’s service (being left behind at the airport despite having boarding passes). By filing a complaint and receiving compensation of ₹ 50,000 from the airline, they exercised their right to seek redressal. This right ensures consumers can get a remedy for poor or deficient services, including compensation or corrective actions.