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प्रश्न
Explain the concept of ‘consumer protection’ and any three points of its importance from the point of view of consumers.
State any three points of importance of consumer protection from the point of view of consumers.
Explain the need for consumer protection from the point of view of consumers.
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उत्तर
Consumer protection refers to educating consumers regarding their rights and responsibilities along with the redressal of their grievances and complaints.
- Consumer Ignorance: In India, consumers are unaware of their rights and available reliefs, so it becomes important to educate them about the same
- Consumer Exploitation: In India, consumer organisations and NGOs are few and not that powerful, implying the need to protect consumers.
- Unorganised Consumer Group: Sellers are engaged in exploitative and unfair trade practices to increase sales, implying the need for consumer protection.
APPEARS IN
संबंधित प्रश्न
The right of consumer which allows him to express his views.
Write short answer of the following.
State the responsibilities of consumers.
State the ways and means of consumer protection.
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
On Sonika's birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she finds a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.
Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.
The president of State Commission is ................. .
What are various ways in which the objective of consumer protection can be achieved?
Select the proper option from the options given below and rewrite the complete sentence:
A District Forum can entertain the claims up to Rs ________.
Select the proper option from the options given below and rewrite the complete sentence:
National Commission has ________ members in addition to the president.
State with reasons whether the following statement True or False.
The Government alone is fighting for consumer protection.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
What is the importance of consumer protection from the point of view of a business.·
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
What are consumer aids?
Write the full form of FSSAI.
Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.
- Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
- Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
- Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.
Raman made a bank transaction to purchase a shirt, but immediate deduction was not made from his bank account.
Which method of banking did Raman use?
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
While purchasing groceries in the local market, Radha realises that the same item is priced differently in every shop.
In the above context, explain the causes of price variation faced by Radha.
