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प्रश्न
Discuss any four problems faced by consumers while buying products from the market.
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उत्तर
Shopping can be a minefield for customers. Consumers encounter problems when purchasing things from the market.
- Misleading Advertisements: Misleading marketing and imprecise labels can be problematic. Making informed decisions might be challenging due to hidden fees, overstated promises, and unclear expiry dates.
- Poor Quality: Sometimes we receive less than we pay for. Consumers may feel disappointed and deceived if they receive subpar materials, shoddy craftsmanship, or fakes.
- Unfair Pricing: Unfair pricing practices might deplete our finances. Obtaining a decent deal might be challenging due to artificial price increases, false discounts, and pressure tactics.
- Limited Options: Despite the apparent abundance of options, they can be limited. Monopolies and a lack of knowledge about alternatives can hinder our capacity to find the ideal product.
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संबंधित प्रश्न
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
Explain the importance of consumer protection from the point of view of a business.
What are various ways in which the objective of consumer protection can be achieved?
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
Answer the following question.
'VOICE' is an important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food – From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food.
People were informed that the organization regularly tests samples to detect adulteration like the presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of the quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
Explain any four needs of consumer protection.
State any four features of the Consumer Protection Act, 2019.
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
Tara went to a farm on the outskirts of the city. She purchased honey and ghee from the farm. On reaching home, she found that the seal of the honey bottle was broken.
- What are standardised marks? Which standardised mark should Tara look for on the above mentioned products?
- 'On reaching home, she found that the seal of the honey bottle was broken. Which right of Tara was violated as a consumer?
- Mention any four details that a consumer should check on the label of a product, before purchase, to ensure its quality.
