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प्रश्न
Explain the need for consumer protection.
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उत्तर
Following are points which highlight the need for consumer protection :
Consumer Ignorance: In many cases, consumers remain ignorant about their rights or do not have adequate measures to differentiate between genuine and spurious products Therefore, they need suitable protection in the form of consumer protection.
Widespread Consumer Exploitation: In the present business environment, there is scope for widespread consumer exploitation through a variety of malpractices, some even unconceivable by consumers. This necessitates the protection of consumers.
Unorganized Consumers: Consumers are not organised like trade unions or trade associations that protect the interests of their members. They are unorganized and have no voice to convey their exploitation except through consumer protection measures.
Long-term Interest of Business: Consumer protection is quite relevant for the long-term interest of the business. The main focus of a business is on its consumers (the ultimate customers). Thus, serving the consumers by protecting their interests becomes the interest of the business. Any unethical practice erases all the positive effects of ethical practices.
Use of Social Resources: A business uses social resources of various types. Therefore, it is bound to serve society by using its resources through the adoption of fair trade practices that ensure consumer protection.
Social Responsibility: Social responsibility is a business objective along with other objectives. Since consumers are a part of society, consumer protection becomes an objective of a business. The business is required to balance various objectives.
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संबंधित प्रश्न
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
Himanshu purchased a new car from 'Galaxy Motors' for Rs 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and the first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
Select the proper option from the options given below and rewrite the sentences:
Ultimate goal of business must be the sa tisfaction of ..... ... .. .......... ... .
State with reasons whether the following statement is True or False.
The consumer protection act was passed in the interest of the sellers.
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
Which of the following Will not be considered as consumers as per Consumer Protection Act, 2019?
Briefly describe any two Consumer Aids.
State any four responsibilities of a Consumer.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
