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प्रश्न
Explain the need for consumer protection.
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उत्तर
Following are points which highlight the need for consumer protection :
Consumer Ignorance: In many cases, consumers remain ignorant about their rights or do not have adequate measures to differentiate between genuine and spurious products Therefore, they need suitable protection in the form of consumer protection.
Widespread Consumer Exploitation: In the present business environment, there is scope for widespread consumer exploitation through a variety of malpractices, some even unconceivable by consumers. This necessitates the protection of consumers.
Unorganized Consumers: Consumers are not organised like trade unions or trade associations that protect the interests of their members. They are unorganized and have no voice to convey their exploitation except through consumer protection measures.
Long-term Interest of Business: Consumer protection is quite relevant for the long-term interest of the business. The main focus of a business is on its consumers (the ultimate customers). Thus, serving the consumers by protecting their interests becomes the interest of the business. Any unethical practice erases all the positive effects of ethical practices.
Use of Social Resources: A business uses social resources of various types. Therefore, it is bound to serve society by using its resources through the adoption of fair trade practices that ensure consumer protection.
Social Responsibility: Social responsibility is a business objective along with other objectives. Since consumers are a part of society, consumer protection becomes an objective of a business. The business is required to balance various objectives.
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संबंधित प्रश्न
The right of consumer which allows him to express his views.
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
State with reasons whether the following statement True or False.
The Government alone is fighting for consumer protection.
Answer the following question.
'VOICE' is an important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food – From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food.
People were informed that the organization regularly tests samples to detect adulteration like the presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of the quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
What is the importance of consumer protection from the point of view of a business.·
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
State any four responsibilities of a consumer.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
The principle of "caveat venditor" translates to which phrase?
