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प्रश्न
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
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उत्तर
Right to be Heard.
Responsibilities of a consumer:
- Take and Retain Bill, Receipts, Guarantee Cards as Records: Consumers should always obtain and keep bills, receipts, and guarantee/warranty cards as proof of purchase. These documents are essential for claiming warranties, returns, exchanges, or filing complaints in case of any issues with the product.
- Buy Good Quality Products with Standardisation Marks: Consumers should purchase products that carry standardization marks like ISI, AGMARK, or FSSAI. These marks indicate that the product meets certain quality standards and is safe for use.
- Follow the Manufacturer’s Instructions for Use, Care, and Maintenance of the Product: Consumers have the responsibility to use products as per the manufacturer’s guidelines. Proper usage, care, and maintenance help in avoiding unnecessary damage and ensure the product functions as intended.
- Report Cases of Malpractices in Consumer Court: If a consumer encounters unfair trade practices or defective products, they should report these issues to the relevant authorities, such as consumer courts or consumer protection agencies. This helps protect their rights and also prevents others from facing similar issues.
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संबंधित प्रश्न
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
Select the proper option from the options given below and rewrite the complete sentence:
Under the consumer Protection Act, 1986, there is a________ quasi judicial consumer dispute redressal machinery for solving
the complaints of the consumers.
State with reasons whether the following statement is True or False.
The consumer protection act was passed in the interest of the sellers.
Answer the question.
Explain the need for consumer protection.
Consumer Responsibility?
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
______ is the standardisation mark given to wheat flour and spices to assure their quality.
Which one of the following methods of payment does not cause a deduction in the bank balance at the time of transaction?
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
Assertion: Crossed cheque is one in which two parallel lines are drawn on the upper left side of the cheque.
Reason: This cheque cannot be encashed. It can only be deposited in the account of the drawee.
