Advertisements
Advertisements
प्रश्न
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
Advertisements
उत्तर
Right to be Heard.
Responsibilities of a consumer:
- Take and Retain Bill, Receipts, Guarantee Cards as Records: Consumers should always obtain and keep bills, receipts, and guarantee/warranty cards as proof of purchase. These documents are essential for claiming warranties, returns, exchanges, or filing complaints in case of any issues with the product.
- Buy Good Quality Products with Standardisation Marks: Consumers should purchase products that carry standardization marks like ISI, AGMARK, or FSSAI. These marks indicate that the product meets certain quality standards and is safe for use.
- Follow the Manufacturer’s Instructions for Use, Care, and Maintenance of the Product: Consumers have the responsibility to use products as per the manufacturer’s guidelines. Proper usage, care, and maintenance help in avoiding unnecessary damage and ensure the product functions as intended.
- Report Cases of Malpractices in Consumer Court: If a consumer encounters unfair trade practices or defective products, they should report these issues to the relevant authorities, such as consumer courts or consumer protection agencies. This helps protect their rights and also prevents others from facing similar issues.
APPEARS IN
संबंधित प्रश्न
The right of consumer which allows him to express his views.
Himanshu purchased a new car from 'Galaxy Motors' for Rs 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and the first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
The president of State Commission is ................. .
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Under which consumer right does a business firm set up consumer grievance cell?
A wholesaler sold adulterated goods which were hazardous to the consumer's health.
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?
Which one of the following methods of payment does not cause a deduction in the bank balance at the time of transaction?
