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प्रश्न
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
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उत्तर
Right to be Heard.
Responsibilities of a consumer:
- Take and Retain Bill, Receipts, Guarantee Cards as Records: Consumers should always obtain and keep bills, receipts, and guarantee/warranty cards as proof of purchase. These documents are essential for claiming warranties, returns, exchanges, or filing complaints in case of any issues with the product.
- Buy Good Quality Products with Standardisation Marks: Consumers should purchase products that carry standardization marks like ISI, AGMARK, or FSSAI. These marks indicate that the product meets certain quality standards and is safe for use.
- Follow the Manufacturer’s Instructions for Use, Care, and Maintenance of the Product: Consumers have the responsibility to use products as per the manufacturer’s guidelines. Proper usage, care, and maintenance help in avoiding unnecessary damage and ensure the product functions as intended.
- Report Cases of Malpractices in Consumer Court: If a consumer encounters unfair trade practices or defective products, they should report these issues to the relevant authorities, such as consumer courts or consumer protection agencies. This helps protect their rights and also prevents others from facing similar issues.
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संबंधित प्रश्न
Write short answer of the following.
State the responsibilities of consumers.
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
On Sonika's birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she finds a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.
Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.
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