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प्रश्न
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
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उत्तर
Right to be Heard.
Responsibilities of a consumer:
- Take and Retain Bill, Receipts, Guarantee Cards as Records: Consumers should always obtain and keep bills, receipts, and guarantee/warranty cards as proof of purchase. These documents are essential for claiming warranties, returns, exchanges, or filing complaints in case of any issues with the product.
- Buy Good Quality Products with Standardisation Marks: Consumers should purchase products that carry standardization marks like ISI, AGMARK, or FSSAI. These marks indicate that the product meets certain quality standards and is safe for use.
- Follow the Manufacturer’s Instructions for Use, Care, and Maintenance of the Product: Consumers have the responsibility to use products as per the manufacturer’s guidelines. Proper usage, care, and maintenance help in avoiding unnecessary damage and ensure the product functions as intended.
- Report Cases of Malpractices in Consumer Court: If a consumer encounters unfair trade practices or defective products, they should report these issues to the relevant authorities, such as consumer courts or consumer protection agencies. This helps protect their rights and also prevents others from facing similar issues.
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संबंधित प्रश्न
Write short answer of the following.
State the responsibilities of consumers.
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
Explain the importance of consumer protection from the point of view of a business.
Select the proper option from the options given below and rewrite the complete sentence:
National Commission has ________ members in addition to the president.
Consumer Responsibility?
Explain the need for consumer protection.
Briefly discuss any two features of Current account in a bank.
Tara went to a farm on the outskirts of the city. She purchased honey and ghee from the farm. On reaching home, she found that the seal of the honey bottle was broken.
- What are standardised marks? Which standardised mark should Tara look for on the above mentioned products?
- 'On reaching home, she found that the seal of the honey bottle was broken. Which right of Tara was violated as a consumer?
- Mention any four details that a consumer should check on the label of a product, before purchase, to ensure its quality.
Meena wants to deposit her surplus money in the bank for a higher rate of interest. Keeping in view Meena’s requirement, suggest the type of bank account she should open. Mention any one feature of the account suggested by you.
