Advertisements
Advertisements
प्रश्न
Write short answer of the following.
State the responsibilities of consumers.
Advertisements
उत्तर १
Responsibilities of Consumers are as under: -
- Critical Awareness: -It is the responsibility of the consumer to be alert and question about the price and quality of the goods and services he buys and uses. Consumers should look, listen and ask questions. He should assess the value for money, value for people and the value for environment.
- Action: -It is the Consumer's responsibility to be assertive (self-confident) and acts to ensure that he gets a fair deal. As long as he remains as a passive (inactive) Consumer he will continue to be exploited. When something is wrong, one should act to put it right.
- Social Concern: -It is the responsibility of a consumer to be aware of the impact of his use of consumer goods and services on the citizens, especially disadvantage and powerless groups whether in the local, regional or international community. He needs to make sure that the products and services he uses are not produced in an environmental that harms others.
- Environmental Concern: -The consumer should understand environmental and other consequences of his consumption. He should recognize his individual and collective responsibilities to conserve natural resources and protect the earth for future generations.
- Sustainable Consumption: -The Consumer, before buying goods or before availing services should satisfy himself about the need for the same and also should consume only up to his requirement and should not let goods or services go waste.
- Working Together: -A consumer should the responsibility to promote and protect the interest of consumers. One should organize consumers and make them work together for the welfare of all consumers at large.
उत्तर २
Some of the responsibilities of a consumer are:
i. To be aware - A consumer should be well aware of the availability of various goods and services. This enables him/her to make an informed decision.
ii. To be active - A consumer should always be active while making the purchase and look for fair deals along with verifying the certification marks before purchasing goods. These marks include ISI (in case of electrical goods) and AGMARK (in case of agricultural goods).
iii. To protect environment - A consumer should take care of his/her surrondings, He should use environment friendly products and should ensure that the disposal of goods do not harm the environment around.
iv. To work together - Consumers should promote and protect the interest of other consumers. They should educate them about the rights of the consumers and work together to form consumer organisations so as to attain consumer welfare.
v. To ensure honest transactions - A consumer should always go for legal transactions and discourage illegal trade practices such as black marketing and hoarding.
vi. To ensure safety - A consumer should carefully read the manual and instructions provided by the manufacturer so as to ensure safe use of the product. For example, instructions provided on electrical appliances must be carefully read before using them.
APPEARS IN
संबंधित प्रश्न
write short note on Consumer Rights
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
Under which consumer right does a business firm set up consumer grievance cell?
Select the proper option from the options given below and rewrite the complete sentence:
National Commission has ________ members in addition to the president.
Match the correct pairs.
State with reasons whether the following statement is True or False.
The consumer protection act was passed in the interest of the sellers.
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
Which of the following are functions performed by these organisations m regard to safeguarding the interest of the consumers.
Which of the following Will not be considered as consumers as per Consumer Protection Act, 2019?
Write the full form of FSSAI.
A wholesaler sold adulterated goods which were hazardous to the consumer's health.
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
______ is given to products that are biodegradable and have the capacity to be recycled.
State any four responsibilities of a Consumer.
Tara went to a farm on the outskirts of the city. She purchased honey and ghee from the farm. On reaching home, she found that the seal of the honey bottle was broken.
- What are standardised marks? Which standardised mark should Tara look for on the above mentioned products?
- 'On reaching home, she found that the seal of the honey bottle was broken. Which right of Tara was violated as a consumer?
- Mention any four details that a consumer should check on the label of a product, before purchase, to ensure its quality.
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
