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प्रश्न
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
Answer the following question:
Explain any four points of importance of 'consumer protection' from the point of view of a business.
Answer the following question:
State any three points of importance of consumer protection from the point of view of a business.
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उत्तर
Consumer protection plays an important role for businesses in the following ways:
- Long-Term Interest: For any business, consumer satisfaction is essential. In today's times, with increasing competition, consumer satisfaction has become all the more important. As the organisation takes care of the interests of consumers, it builds goodwill and reputation in the market. This, in turn, helps in increasing the sales and profits of the business. Thus, protecting consumer's interests benefits the business in the long run.
- Use of Resources: Any business survives on the basis of society. It uses the resources of society for its various production activities. It earns profits with the sale of these goods and services to society. Thus, the business must take care of the interest of society and supply goods and services which adhere to the overall interests and well-being of society.
- Ethical Reasoning: Every business must follow basic moral and ethical values. It must not follow any such business practices which lead to exploitation of consumers in any form
- Responsibility towards Society: Any business strives to exist on the basis of society. It sells various goods and services to consumers in society and earns profit. Thus, it is the responsibility of the business to take into consideration and work towards satisfying consumer interests
APPEARS IN
संबंधित प्रश्न
The right of consumer which allows him to express his views.
In India Consumer Protection Act is not required.
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
Pankaj purchased a car from ‘Abhishek Motors’ for < 50 lakhs. The company offered many attractive gifts to Pankaj like — free insurance for first two years, free pick-up and drop facilities for free servicing up to 20,000 km, etc. But after a few days, Pankaj noticed that the pick-up of the car was not good and there were some problems with the engine. The company serviced the car free of cost but even then Pankaj was not satisfied with its performance. ‘Abhishek Motors’ is not giving him the due response. So he filed a complaint in the State Commission but was not satisfied with its decision also. He was very much disturbed and after two months decided to appeal against it. Can Pankaj appeal against the decision of the State Commission ? Give reason in support of your answer.
Select the proper option from the options given below and rewrite the sentences:
Ultimate goal of business must be the sa tisfaction of ..... ... .. .......... ... .
Under which consumer right does a business firm set up consumer grievance cell?
What are various ways in which the objective of consumer protection can be achieved?
Select the proper option from the options given below and rewrite the complete sentence:
Under the consumer Protection Act, 1986, there is a________ quasi judicial consumer dispute redressal machinery for solving
the complaints of the consumers.
Select the proper option from the options given below and rewrite the complete sentence:
In the modern competitive market, consumer is regarded as the ________.
State with reasons whether the following statement is True or False.
The consumer protection act was passed in the interest of the sellers.
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
Consumer Responsibility?
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
State any four features of the Consumer Protection Act, 2019.
What are consumer aids?
Briefly describe any two Consumer Aids.
Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.
- Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
- Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
- Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.
Ved and Ahmad made payments at an electronic store. While Ved paid the amount via cheque, Ahmad made his payment by using online banking. Whose payment was swift? Give a reason.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
