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प्रश्न
write short note on Consumer Rights
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उत्तर
Following are the various rights of Consumers:
- Right to Safety: -It is one of the basic rights of consumers. It protects them against the marketing of those goods and services which are hazardous to their life and property. In other words, traders should assure that the goods to be sold will not cause any damage to life or property of the consumer. If sometimes, it may happen that the product is found to be hazardous after selling it in the market. In such a situation the right to Safety expects the trader to recall the product or to modify it or he should compensate the consumer for the damage.
- Right to Information: -According to this right, consumers should get correct information about the price, quality, purity, quantity, ingredients, etc. of the goods to be purchased. He should also be properly instructed about the use of the product and risks involved in improper use of the product. This information allows consumers to make right choice of goods and services. It also assures safety of consumer as well as the article itself.
- Rights to choose: -Today's markets are full of variety of goods. The consumer should be able to make a choice from a wide range of products. He has a right to choose the goods as per his need and budget. Very often traders are pressure tactics for selling poor quality goods. The right to choose enables a consumer to select a suitable product from among the available variety in the market at a competitive price.
- Right to be heard: -This right assures that consumer grievances and complaints will be heard and will receive due consideration at appropriate forums. This right allows a consumer to express his views about the product or service brought by him.
- Right to Redressal: -Only filing a complaint is not sufficient for a consumer to get justice, so the Right to Redressal is also recognized along with the Right to Represent. This right enables a consumer to seek redressal against unfair trade practices or unscrupulous exploitation. This right assures proper legal arrangement to attend to his complaint and to get it redressed.
- Right to Education: -This right entitle (enable) the consumer to know about consumer rights, market practices and remedies available to them. This knowledge creates awareness among consumers and they can protect themselves from unfair trade practices in a better way. The government, media as well as various NGOs can play a significant role to create awareness among consumers and to educate them. E.g. Jago Grahak Jago Campaign.
- Right to Healthy Environment: -As a human being the consumer has the right to lead his life in a healthy environment. They must have clean and pollution free environment in the present as well as the future e.g. if the production process of a manufacturer is creating air and water pollution then society can take objection.
- Right to protect Against Unfair Trade Practices: -As the name suggests, this right offers protection to consumers against any kind of unfair trade practices. Consumers can raise their voice against wrong measurements artificial shortages, exorbitant prices, etc. this right was incorporated b y the Amendments Act, 1993.
- Right to protect Against Spurious (fake) Goods: -This right has been added to the Consumer Protection Act by the Amendments Act, 2002. According to this right, consumers are protected from marketing of spurious and hazardous goods. It protects public health and life.
APPEARS IN
संबंधित प्रश्न
State the ways and means of consumer protection.
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
Pankaj purchased a car from ‘Abhishek Motors’ for < 50 lakhs. The company offered many attractive gifts to Pankaj like — free insurance for first two years, free pick-up and drop facilities for free servicing up to 20,000 km, etc. But after a few days, Pankaj noticed that the pick-up of the car was not good and there were some problems with the engine. The company serviced the car free of cost but even then Pankaj was not satisfied with its performance. ‘Abhishek Motors’ is not giving him the due response. So he filed a complaint in the State Commission but was not satisfied with its decision also. He was very much disturbed and after two months decided to appeal against it. Can Pankaj appeal against the decision of the State Commission ? Give reason in support of your answer.
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Under which consumer right does a business firm set up consumer grievance cell?
Explain the importance of consumer protection from the point of view of a business.
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
Answer the question.
Explain the need for consumer protection.
Consumer Responsibility?
Answer the following question.
'VOICE' is an important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food – From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food.
People were informed that the organization regularly tests samples to detect adulteration like the presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of the quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
Explain any four needs of consumer protection.
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
Which of the following Will not be considered as consumers as per Consumer Protection Act, 2019?
______ is the standardisation mark given to wheat flour and spices to assure their quality.
Briefly describe any two Consumer Aids.
What is the purpose of FSSAI agency?
A wholesaler sold adulterated goods which were hazardous to the consumer's health.
Tara went to a farm on the outskirts of the city. She purchased honey and ghee from the farm. On reaching home, she found that the seal of the honey bottle was broken.
- What are standardised marks? Which standardised mark should Tara look for on the above mentioned products?
- 'On reaching home, she found that the seal of the honey bottle was broken. Which right of Tara was violated as a consumer?
- Mention any four details that a consumer should check on the label of a product, before purchase, to ensure its quality.
Raman made a bank transaction to purchase a shirt, but immediate deduction was not made from his bank account.
Which method of banking did Raman use?
Assertion: Crossed cheque is one in which two parallel lines are drawn on the upper left side of the cheque.
Reason: This cheque cannot be encashed. It can only be deposited in the account of the drawee.
