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प्रश्न
Match the correct pairs.
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उत्तर
| Group A | Group B | ||
| a | Right to Redressal | 1 | An NGO working for consumers |
| b | District Judge | 2 | 1986 |
| c | Mumbai Grahak Panchayat |
3 | use of media |
| d | Consumer Protection Act | 4 | seek legal remedy in the court |
| e | Creating consumer awareness |
5 | 1985 |
| 6 | political organisation | ||
| 7 | President of District Forum | ||
| 8 | selecting best quality product | ||
| 9 | Chairman of National Commission | ||
| 10 | Duty of consumers |
Notes
The above columns can be correctly matched as follows:
| Group A | Group B | ||
| a | Right to Redressal | 1 | seek legal remedy in the court |
| b | District Judge | 2 | President of District Forum |
| c | Mumbai Grahak Panchayat |
3 | An NGO working for consumers |
| d | Consumer Protection Act | 4 | 1986 |
| e | Creating consumer awareness |
5 | use of media |
a) The right to seek redressal ensures that grievances of a consumer are heard and he/she gets the compensation in case of
any exploitation. This right provides for compensation in the form of replacement of product, cash compensation,
repair/removal of defects, etc.
b) A district judge is the president of a District Forum. He is a person who is or has been qualified enough to be a district
judge.
c) Mumbai Grahak Panchayat is an NGO working for consumers. The aim of this organisation is to educate consumers
about their rights and to provide them legal assistance in case of their exploitation.
d) The Consumer Protection Act was passed in 1986. The Act provides for the protection of consumer interests against
various forms of exploitation including unfair trade practices and improper services.
e) Media is playing a significant role in imparting education about various consumer rights, market practices and remedies
available to consumers. Thus, it creates awareness among consumers so that they do not get exploited.
APPEARS IN
संबंधित प्रश्न
Write short answer of the following.
State the responsibilities of consumers.
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
On Sonika's birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she finds a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.
Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.
Explain the concept of ‘consumer protection’ and any three points of its importance from the point of view of consumers.
Pankaj purchased a car from ‘Abhishek Motors’ for < 50 lakhs. The company offered many attractive gifts to Pankaj like — free insurance for first two years, free pick-up and drop facilities for free servicing up to 20,000 km, etc. But after a few days, Pankaj noticed that the pick-up of the car was not good and there were some problems with the engine. The company serviced the car free of cost but even then Pankaj was not satisfied with its performance. ‘Abhishek Motors’ is not giving him the due response. So he filed a complaint in the State Commission but was not satisfied with its decision also. He was very much disturbed and after two months decided to appeal against it. Can Pankaj appeal against the decision of the State Commission ? Give reason in support of your answer.
The president of State Commission is ................. .
Select the proper option from the options given below and rewrite the complete sentence:
A District Forum can entertain the claims up to Rs ________.
Select the proper option from the options given below and rewrite the complete sentence:
National Commission has ________ members in addition to the president.
State with reasons whether the following statement True or False.
The Government alone is fighting for consumer protection.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Answer the question.
Explain the need for consumer protection.
Which of the following are functions performed by these organisations m regard to safeguarding the interest of the consumers.
______ is the standardisation mark given to wheat flour and spices to assure their quality.
What are consumer aids?
Raman made a bank transaction to purchase a shirt, but immediate deduction was not made from his bank account.
Which method of banking did Raman use?
Meena wants to deposit her surplus money in the bank for a higher rate of interest. Keeping in view Meena’s requirement, suggest the type of bank account she should open. Mention any one feature of the account suggested by you.
