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प्रश्न
Explain the importance of consumer protection from the point of view of a business.
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उत्तर
Businesses cannot survive or profit without consumer protection and satisfaction because of the following reasons:
- Long-term interest: long-term profit maximisation should be the aim of the business by retaining the consumer interest by satisfying them with the products.
- Business uses society's resources: Business uses resources from society; therefore, it’s their responsibility to supply such products and render such services which are of consumer interest.
- Social responsibility: consumers are the major stockholders in the business firm, and this holds the responsibility of the business to supply good quality products and reasonable prices to consumers.
- Moral Justification: It is the moral duty of any business firm to take care of its consumers by preventing them from getting exploited, experiencing insecure losses, and facing unfair trade.
- Government Intervention: A business engaging in exploitative trade practices would attract government intervention, where punishable laws will be followed in case of exploitation of the consumer, which can spoil the image of the business. Hence, such practices of fraud need to be avoided.
संबंधित प्रश्न
In India Consumer Protection Act is not required.
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
The president of State Commission is ................. .
Select the proper option from the options given below and rewrite the sentences:
Ultimate goal of business must be the sa tisfaction of ..... ... .. .......... ... .
Under which consumer right does a business firm set up consumer grievance cell?
Select the proper option from the options given below and rewrite the complete sentence:
Under the consumer Protection Act, 1986, there is a________ quasi judicial consumer dispute redressal machinery for solving
the complaints of the consumers.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
Answer the following question.
'VOICE' is an important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food – From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food.
People were informed that the organization regularly tests samples to detect adulteration like the presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of the quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
Explain any four needs of consumer protection.
Which of the following are functions performed by these organisations m regard to safeguarding the interest of the consumers.
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
Which of the following Will not be considered as consumers as per Consumer Protection Act, 2019?
State any four features of the Consumer Protection Act, 2019.
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
______ is given to products that are biodegradable and have the capacity to be recycled.
State any four responsibilities of a consumer.
Discuss any four problems faced by consumers while buying products from the market.
Raman made a bank transaction to purchase a shirt, but immediate deduction was not made from his bank account.
Which method of banking did Raman use?
What is the standardisation mark found on a packet of biscuit?
Meena wants to deposit her surplus money in the bank for a higher rate of interest. Keeping in view Meena’s requirement, suggest the type of bank account she should open. Mention any one feature of the account suggested by you.
Ved and Ahmad made payments at an electronic store. While Ved paid the amount via cheque, Ahmad made his payment by using online banking. Whose payment was swift? Give a reason.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
While purchasing groceries in the local market, Radha realises that the same item is priced differently in every shop.
In the above context, explain the causes of price variation faced by Radha.
Assertion: Crossed cheque is one in which two parallel lines are drawn on the upper left side of the cheque.
Reason: This cheque cannot be encashed. It can only be deposited in the account of the drawee.
Which Act has replaced the Consumer Protection Act, 1986?
The principle of "caveat venditor" translates to which phrase?
The shift in market focus has moved from:
