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प्रश्न
Explain the importance of consumer protection from the point of view of a business.
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उत्तर
Businesses cannot survive or profit without consumer protection and satisfaction because of the following reasons:
- Long-term interest: long-term profit maximisation should be the aim of the business by retaining the consumer interest by satisfying them with the products.
- Business uses society's resources: Business uses resources from society; therefore, it’s their responsibility to supply such products and render such services which are of consumer interest.
- Social responsibility: consumers are the major stockholders in the business firm, and this holds the responsibility of the business to supply good quality products and reasonable prices to consumers.
- Moral Justification: It is the moral duty of any business firm to take care of its consumers by preventing them from getting exploited, experiencing insecure losses, and facing unfair trade.
- Government Intervention: A business engaging in exploitative trade practices would attract government intervention, where punishable laws will be followed in case of exploitation of the consumer, which can spoil the image of the business. Hence, such practices of fraud need to be avoided.
संबंधित प्रश्न
The right of consumer which allows him to express his views.
In India Consumer Protection Act is not required.
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
Himanshu purchased a new car from 'Galaxy Motors' for Rs 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and the first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer
The president of State Commission is ................. .
Under which consumer right does a business firm set up consumer grievance cell?
Select the proper option from the options given below and rewrite the complete sentence:
Under the consumer Protection Act, 1986, there is a________ quasi judicial consumer dispute redressal machinery for solving
the complaints of the consumers.
Match the correct pairs.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Answer the question.
Explain the need for consumer protection.
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
Explain any four needs of consumer protection.
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
What is the importance of consumer protection from the point of view of a business.·
Which of the following are functions performed by these organisations m regard to safeguarding the interest of the consumers.
Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?
Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.
- Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
- Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
- Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.
Which one of the following methods of payment does not cause a deduction in the bank balance at the time of transaction?
______ is given to products that are biodegradable and have the capacity to be recycled.
Briefly discuss any two features of Current account in a bank.
State any four responsibilities of a consumer.
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
Raman made a bank transaction to purchase a shirt, but immediate deduction was not made from his bank account.
Which method of banking did Raman use?
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
