हिंदी

The consumer protection act was passed in the interest of the consumers. - Organisation of Commerce and Management

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प्रश्न

State Whether the Following Statement Are True Or False (Give Reason)

The consumer protection act was passed in the interest of the consumers.

सत्य या असत्य
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उत्तर

The above statement is True.

The following points emphasise the importance of consumer protection:

  1.  Seller dominant market: If the market is dominated by sellers then the consumer's choice, as well as his welfare, gets the last preference. All the transactions are finalized in favour of sellers, middlemen and manufacturers. E.g. if there is a shortage of goods then the buyer will have to buy a product at the price quoted by the seller.
  2. Ignorance of consumers: Ignorance of consumers about their rights, market conditions, price levels, product details, etc. result in consumer exploitation. Many times consumers do not even realize that they are being cheated. E.g. a shopkeeper may sell a product that is received by him as a free sample; gifts offered by the company may not reach the consumer.
  3. The tendency of the Consumers: The majority of the consumers get attracted towards the products of cheap prices, discounts, various schemes, etc. this weakness of the consumers leads to their exploitation without their knowledge.
  4. Unorganized Consumers: Consumers are neither organized nor united. Compared to them the producers and sellers are in a superior position. An individual consumer cannot fight against powerful traders. Thus, it is easy to exploit unorganized and widely spread consumers.
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2017-2018 (July) Set 1

संबंधित प्रश्न

The right of consumer which allows him to express his views.


In India Consumer Protection Act is not required.


write short note on Consumer Rights


Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.

State the consumer’s right which Manvendra had exercised.


Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.


On Sonika's birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she finds a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.

Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.


Explain the importance of consumer protection from the point of view of a business.


Select the proper option from the options given below and rewrite the complete sentence:
In the modern competitive market, consumer is regarded as the ________.


Answer the following question.
What do you mean by Consumer protection? Explain its importance.


Answer the question.
Explain the need for consumer protection.


Explain the need for consumer protection.


______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.


State any four features of the Consumer Protection Act, 2019.


What are consumer aids?


Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.

  1. Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
  2. Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
  3. Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.

Briefly discuss any two features of Current account in a bank.


Ved and Ahmad made payments at an electronic store. While Ved paid the amount via cheque, Ahmad made his payment by using online banking. Whose payment was swift? Give a reason. 


Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop. 

Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.


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