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प्रश्न
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
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उत्तर
A consumer should keep in mind the following responsibilities while purchasing, using and consuming goods and services:
- Be aware about various goods and services available in the market so that an intelligent and wise choice can be made.
- Buy only standardized goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products, Hallmark on jewelry, etc.
- Learn about the risks associated with products and services, follow manufacturer’s instructions and use the products safely.
- Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.
- Assert yourself to ensure that you get a fair deal.
- Be honest in your dealings. Choose only from legal goods and services and discourage unscrupulous practices like black-marketing, hoarding, etc.
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संबंधित प्रश्न
write short note on Consumer Rights
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
On Sonika's birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she finds a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.
Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.
Explain the concept of ‘consumer protection’ and any three points of its importance from the point of view of consumers.
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Under which consumer right does a business firm set up consumer grievance cell?
Select the proper option from the options given below and rewrite the complete sentence:
National Commission has ________ members in addition to the president.
State with reasons whether the following statement is True or False.
The consumer protection act was passed in the interest of the sellers.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
What is the purpose of FSSAI agency?
Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?
______ is given to products that are biodegradable and have the capacity to be recycled.
Discuss any four problems faced by consumers while buying products from the market.
Meena wants to deposit her surplus money in the bank for a higher rate of interest. Keeping in view Meena’s requirement, suggest the type of bank account she should open. Mention any one feature of the account suggested by you.
