Advertisements
Advertisements
प्रश्न
Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.
- Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
- Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
- Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.
Advertisements
उत्तर
- Mr. Deepak demonstrated prudent consumer behaviour by obtaining a cash memo for his washing machine purchase. Obtaining a cash memo provides Mr. Deepak with evidence of the transaction, including price paid and other facts. This highlights his understanding of consumer rights.
- Under the Consumer Protection Act 2019, Mr. Deepak can seek compensation for a manufacturing flaw in the washing machine through the Right to Seek Redressal provision. This law allows customers to seek remedies for unfair trade practices and defective products. Mr. Deepak might file a complaint with the relevant consumer dispute redressal forum to seek compensation for losses caused by the malfunctioning washing machine.
- Two points of mandatory information that an e-commerce platform must provide to a consumer are:
- Details of the seller: The e-commerce site must give the seller's name, contact information, and address. This allows customers to identify and contact the vendor with any product-related difficulties or questions.
- Product description and specifications: The e-commerce platform must give accurate and complete product information, including description, features, specs, dimensions, and terms and conditions. This allows consumers to make informed decisions regarding a product's fit for their requirements and expectations prior to purchase.
APPEARS IN
संबंधित प्रश्न
Explain the concept of ‘consumer protection’ and any three points of its importance from the point of view of consumers.
Select the proper option from the options given below and rewrite the complete sentence:
Under the consumer Protection Act, 1986, there is a________ quasi judicial consumer dispute redressal machinery for solving
the complaints of the consumers.
Select the proper option from the options given below and rewrite the complete sentence:
In the modern competitive market, consumer is regarded as the ________.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
Which of the following are functions performed by these organisations m regard to safeguarding the interest of the consumers.
A wholesaler sold adulterated goods which were hazardous to the consumer's health.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
Assertion: Crossed cheque is one in which two parallel lines are drawn on the upper left side of the cheque.
Reason: This cheque cannot be encashed. It can only be deposited in the account of the drawee.
