Question

Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.

1. Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
2. Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
3. Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.

Answer 1

1. Mr. Deepak demonstrated prudent consumer behaviour by obtaining a cash memo for his washing machine purchase. Obtaining a cash memo provides Mr. Deepak with evidence of the transaction, including price paid and other facts. This highlights his understanding of consumer rights.
2. Under the Consumer Protection Act 2019, Mr. Deepak can seek compensation for a manufacturing flaw in the washing machine through the Right to Seek Redressal provision. This law allows customers to seek remedies for unfair trade practices and defective products. Mr. Deepak might file a complaint with the relevant consumer dispute redressal forum to seek compensation for losses caused by the malfunctioning washing machine.
3. Two points of mandatory information that an e-commerce platform must provide to a consumer are:
   1. Details of the seller: The e-commerce site must give the seller's name, contact information, and address. This allows customers to identify and contact the vendor with any product-related difficulties or questions.
   2. Product description and specifications: The e-commerce platform must give accurate and complete product information, including description, features, specs, dimensions, and terms and conditions. This allows consumers to make informed decisions regarding a product's fit for their requirements and expectations prior to purchase.