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प्रश्न
Explain the importance of consumer protection from the point of view of a business.
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उत्तर
Businesses cannot survive or profit without consumer protection and satisfaction because of the following reasons:
- Long-term interest: long-term profit maximisation should be the aim of the business by retaining the consumer interest by satisfying them with the products.
- Business uses society's resources: Business uses resources from society; therefore, it’s their responsibility to supply such products and render such services which are of consumer interest.
- Social responsibility: consumers are the major stockholders in the business firm, and this holds the responsibility of the business to supply good quality products and reasonable prices to consumers.
- Moral Justification: It is the moral duty of any business firm to take care of its consumers by preventing them from getting exploited, experiencing insecure losses, and facing unfair trade.
- Government Intervention: A business engaging in exploitative trade practices would attract government intervention, where punishable laws will be followed in case of exploitation of the consumer, which can spoil the image of the business. Hence, such practices of fraud need to be avoided.
संबंधित प्रश्न
Write short answer of the following.
State the responsibilities of consumers.
State the ways and means of consumer protection.
write short note on Consumer Rights
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Pankaj purchased a car from ‘Abhishek Motors’ for < 50 lakhs. The company offered many attractive gifts to Pankaj like — free insurance for first two years, free pick-up and drop facilities for free servicing up to 20,000 km, etc. But after a few days, Pankaj noticed that the pick-up of the car was not good and there were some problems with the engine. The company serviced the car free of cost but even then Pankaj was not satisfied with its performance. ‘Abhishek Motors’ is not giving him the due response. So he filed a complaint in the State Commission but was not satisfied with its decision also. He was very much disturbed and after two months decided to appeal against it. Can Pankaj appeal against the decision of the State Commission ? Give reason in support of your answer.
Select the proper option from the options given below and rewrite the sentences:
Ultimate goal of business must be the sa tisfaction of ..... ... .. .......... ... .
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Under which consumer right does a business firm set up consumer grievance cell?
What are various ways in which the objective of consumer protection can be achieved?
Select the proper option from the options given below and rewrite the complete sentence:
In the modern competitive market, consumer is regarded as the ________.
Select the proper option from the options given below and rewrite the complete sentence:
A District Forum can entertain the claims up to Rs ________.
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
Answer the question.
Explain the need for consumer protection.
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
Consumer Responsibility?
Explain the need for consumer protection.
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
Which of the following Will not be considered as consumers as per Consumer Protection Act, 2019?
______ is the standardisation mark given to wheat flour and spices to assure their quality.
What are consumer aids?
What is the purpose of FSSAI agency?
Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
Raman made a bank transaction to purchase a shirt, but immediate deduction was not made from his bank account.
Which method of banking did Raman use?
What is the standardisation mark found on a packet of biscuit?
Ved and Ahmad made payments at an electronic store. While Ved paid the amount via cheque, Ahmad made his payment by using online banking. Whose payment was swift? Give a reason.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
