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प्रश्न
State the ways and means of consumer protection.
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उत्तर
Introduction: -Even though we have the Consumer Protection Act and much other legislation passed by the government to protect the interest of consumers, consumer exploitation is not restricted. As a matter of fact, the judiciary system alone cannot restrict consumer exploitation. So many other ways and means are adopted for consumer protection. They are as follows:
- Lok Adalat: -It is one of the ways to resolve consumer problems. It can also be referred as People's Court. It is established by the government to settle disputes by compromise. It is held by state authority, District authority, Supreme Court Legal service Committee, and High Court Legal Service Committee or Taluka Legal service. It accepts cases pending in regular courts and can be settled by compromise. No court fees are charged. If a matter cannot be resolved by compromise. Some organizations hold Lok Adalat regularly e.g. Railways, electricity Boards, Telephone Exchanges, Insurance companies in public sector.
- Public Interest Litigation (Janahit Yachika): -Under this scheme any person can approach court of law in the interest of the public. It does not involve any individual interest. Its aim is to provide legal remedy to unrepresented groups of the society. One such group is the consumers.
- Redressal Forums: -Under the Consumer Protection Act, 1986, Consumer Disputes Redressal Agencies have been established by the State and Central Government. These agencies are District Forum, State Commission and National Commission. Supreme Court of India plays the role of the final court of appeal. The main objective of these forums is to protect the rights of the consumers.
- Awareness Programmes: -The Government of India has adopted various measures to increase the level of consumer awareness. The government makes use of journals, brochures, posters, etc. to convey the message of consumer protection, consumer courts, etc. the society in general observes World Consumer Rights Day on 15th March and National Consumer Day (of India) on 24th December.
- Consumer Organization: -Many consumer organizations are active throughout the world as well as in India. It was realized that just by talking about moral conduct or about code of fair business practices or even by making legal provisions (supplies), it is not possible to discipline all the members of the business community, instead, it is necessary to strengthen the consumer movement.
- Consumer Welfare Fund: -It is created by the Department of Revenues for providing financial assistance to voluntary consumer movement, particularly in rural areas. This money is used in consumer education, complaint handling, counseling, guidance, etc.
- Legislative Measures: -Indian government has passed many acts to protect consumers. Some of them are Drug Control Act 1950, prevention of Food Adulteration Act 1954, Essential commodities Act 1955, The Standards of weights and Measures Act, etc. An important act was also the monopolies and Restrictive Trade Practices Act 1969. This act could not protect the consumers in real sense. So a more elaborate legislation was passed i.e. the Consumer Protection Act in 1986. Under this act a consumer can file a suit against any manufacturer in case of loss due to the use of any product or services.
APPEARS IN
संबंधित प्रश्न
write short note on Consumer Rights
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
Select the proper option from the options given below and rewrite the complete sentence:
In the modern competitive market, consumer is regarded as the ________.
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
Answer the question.
Explain the need for consumer protection.
Explain any four needs of consumer protection.
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
Which of the following are functions performed by these organisations m regard to safeguarding the interest of the consumers.
What are consumer aids?
Write the full form of FSSAI.
Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.
- Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
- Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
- Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.
Which one of the following methods of payment does not cause a deduction in the bank balance at the time of transaction?
Tara went to a farm on the outskirts of the city. She purchased honey and ghee from the farm. On reaching home, she found that the seal of the honey bottle was broken.
- What are standardised marks? Which standardised mark should Tara look for on the above mentioned products?
- 'On reaching home, she found that the seal of the honey bottle was broken. Which right of Tara was violated as a consumer?
- Mention any four details that a consumer should check on the label of a product, before purchase, to ensure its quality.
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
Ved and Ahmad made payments at an electronic store. While Ved paid the amount via cheque, Ahmad made his payment by using online banking. Whose payment was swift? Give a reason.
Assertion: Crossed cheque is one in which two parallel lines are drawn on the upper left side of the cheque.
Reason: This cheque cannot be encashed. It can only be deposited in the account of the drawee.
