Advertisements
Advertisements
प्रश्न
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
Advertisements
उत्तर
The patient's relatives can seek the district commission. According to the Consumer Protection Act, 2019, complaints can be made with the District Commission within the complainant's local bounds. The District Commission has authority over complaints involving products and services worth up to ₹1 crore.
Rights of the consumers:
- Right to safety: The right to safety protects consumers from products and services that endanger their life, health, or property. For example, low-quality raw materials are used in equipment such as electric presses and pressure cookers, as well as low-quality food products such as bread, milk, jam, and butter. Consumers have the right to be protected against losses caused by such products.
- Right to be informed: Consumers have the right to complete product information, including ingredients, date of manufacturing, price, amount, and directions for use. A manufacturer is expected to offer all such information in a proper manner so that the consumer is not duped.
- Right to choose: Consumers have the freedom to choose from a variety of goods and services in the market. In other words, no seller can exert undue influence over his decision. Sellers who interfere with the buyer's right to select will face legal consequences.
संबंधित प्रश्न
write short note on Consumer Rights
Explain the concept of ‘consumer protection’ and any three points of its importance from the point of view of consumers.
Pankaj purchased a car from ‘Abhishek Motors’ for < 50 lakhs. The company offered many attractive gifts to Pankaj like — free insurance for first two years, free pick-up and drop facilities for free servicing up to 20,000 km, etc. But after a few days, Pankaj noticed that the pick-up of the car was not good and there were some problems with the engine. The company serviced the car free of cost but even then Pankaj was not satisfied with its performance. ‘Abhishek Motors’ is not giving him the due response. So he filed a complaint in the State Commission but was not satisfied with its decision also. He was very much disturbed and after two months decided to appeal against it. Can Pankaj appeal against the decision of the State Commission ? Give reason in support of your answer.
What are various ways in which the objective of consumer protection can be achieved?
Select the proper option from the options given below and rewrite the complete sentence:
Under the consumer Protection Act, 1986, there is a________ quasi judicial consumer dispute redressal machinery for solving
the complaints of the consumers.
State any four features of the Consumer Protection Act, 2019.
______ is given to products that are biodegradable and have the capacity to be recycled.
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
The earlier form of market was a seller's market based on which principle?
