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प्रश्न
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
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उत्तर
The patient's relatives can seek the district commission. According to the Consumer Protection Act, 2019, complaints can be made with the District Commission within the complainant's local bounds. The District Commission has authority over complaints involving products and services worth up to ₹1 crore.
Rights of the consumers:
- Right to safety: The right to safety protects consumers from products and services that endanger their life, health, or property. For example, low-quality raw materials are used in equipment such as electric presses and pressure cookers, as well as low-quality food products such as bread, milk, jam, and butter. Consumers have the right to be protected against losses caused by such products.
- Right to be informed: Consumers have the right to complete product information, including ingredients, date of manufacturing, price, amount, and directions for use. A manufacturer is expected to offer all such information in a proper manner so that the consumer is not duped.
- Right to choose: Consumers have the freedom to choose from a variety of goods and services in the market. In other words, no seller can exert undue influence over his decision. Sellers who interfere with the buyer's right to select will face legal consequences.
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संबंधित प्रश्न
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
Explain the concept of ‘consumer protection’ and any three points of its importance from the point of view of consumers.
Pankaj purchased a car from ‘Abhishek Motors’ for < 50 lakhs. The company offered many attractive gifts to Pankaj like — free insurance for first two years, free pick-up and drop facilities for free servicing up to 20,000 km, etc. But after a few days, Pankaj noticed that the pick-up of the car was not good and there were some problems with the engine. The company serviced the car free of cost but even then Pankaj was not satisfied with its performance. ‘Abhishek Motors’ is not giving him the due response. So he filed a complaint in the State Commission but was not satisfied with its decision also. He was very much disturbed and after two months decided to appeal against it. Can Pankaj appeal against the decision of the State Commission ? Give reason in support of your answer.
What are various ways in which the objective of consumer protection can be achieved?
Select the proper option from the options given below and rewrite the complete sentence:
Under the consumer Protection Act, 1986, there is a________ quasi judicial consumer dispute redressal machinery for solving
the complaints of the consumers.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
What are consumer aids?
A wholesaler sold adulterated goods which were hazardous to the consumer's health.
Which one of the following methods of payment does not cause a deduction in the bank balance at the time of transaction?
Discuss any four problems faced by consumers while buying products from the market.
