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प्रश्न
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
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उत्तर
The patient's relatives can seek the district commission. According to the Consumer Protection Act, 2019, complaints can be made with the District Commission within the complainant's local bounds. The District Commission has authority over complaints involving products and services worth up to ₹1 crore.
Rights of the consumers:
- Right to safety: The right to safety protects consumers from products and services that endanger their life, health, or property. For example, low-quality raw materials are used in equipment such as electric presses and pressure cookers, as well as low-quality food products such as bread, milk, jam, and butter. Consumers have the right to be protected against losses caused by such products.
- Right to be informed: Consumers have the right to complete product information, including ingredients, date of manufacturing, price, amount, and directions for use. A manufacturer is expected to offer all such information in a proper manner so that the consumer is not duped.
- Right to choose: Consumers have the freedom to choose from a variety of goods and services in the market. In other words, no seller can exert undue influence over his decision. Sellers who interfere with the buyer's right to select will face legal consequences.
APPEARS IN
संबंधित प्रश्न
Write short answer of the following.
State the responsibilities of consumers.
write short note on Consumer Rights
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
The president of State Commission is ................. .
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Explain the need for consumer protection.
Which of the following are functions performed by these organisations m regard to safeguarding the interest of the consumers.
Briefly describe any two Consumer Aids.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
While purchasing groceries in the local market, Radha realises that the same item is priced differently in every shop.
In the above context, explain the causes of price variation faced by Radha.
