Advertisements
Advertisements
Question
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
Advertisements
Solution
The patient's relatives can seek the district commission. According to the Consumer Protection Act, 2019, complaints can be made with the District Commission within the complainant's local bounds. The District Commission has authority over complaints involving products and services worth up to ₹1 crore.
Rights of the consumers:
- Right to safety: The right to safety protects consumers from products and services that endanger their life, health, or property. For example, low-quality raw materials are used in equipment such as electric presses and pressure cookers, as well as low-quality food products such as bread, milk, jam, and butter. Consumers have the right to be protected against losses caused by such products.
- Right to be informed: Consumers have the right to complete product information, including ingredients, date of manufacturing, price, amount, and directions for use. A manufacturer is expected to offer all such information in a proper manner so that the consumer is not duped.
- Right to choose: Consumers have the freedom to choose from a variety of goods and services in the market. In other words, no seller can exert undue influence over his decision. Sellers who interfere with the buyer's right to select will face legal consequences.
APPEARS IN
RELATED QUESTIONS
Write short answer of the following.
State the responsibilities of consumers.
write short note on Consumer Rights
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
The president of State Commission is ................. .
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
Answer the following question.
'VOICE' is an important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food – From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food.
People were informed that the organization regularly tests samples to detect adulteration like the presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of the quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
Briefly describe any two Consumer Aids.
Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.
- Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
- Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
- Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.
What is the standardisation mark found on a packet of biscuit?
