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Under which consumer right does a business firm set up consumer grievance cell?

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Question

Under which consumer right does a business firm set up consumer grievance cell?

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Solution

Right to be heard is the consumer right under which a business firm sets up a consumer grievance cell.

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Chapter 11: Consumer Protection - Very Short Answer [Page 359]

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NCERT Business Studies Part 2 Business Finance and Marketing [English] Class 12
Chapter 11 Consumer Protection
Very Short Answer | Q 1 | Page 359

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