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Questions
Under which consumer right does a business firm set up consumer grievance cell?
Under which consumer right does a business firm set up consumer grievance cell? Explain briefly.
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Solution 1
Right to be heard is the consumer right under which a business firm sets up a consumer grievance cell.
Solution 2
A business firm sets up a consumer grievance cell under the Right to be Heard. This right means that consumers should be able to express dissatisfaction, complaints, and grievances, and that their views should receive due consideration. A grievance cell helps the firm receive consumer complaints, investigate them, provide quick redressal, and improve products or services based on consumer feedback.
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