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प्रश्न
Under which consumer right does a business firm set up consumer grievance cell?
Under which consumer right does a business firm set up consumer grievance cell? Explain briefly.
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उत्तर १
Right to be heard is the consumer right under which a business firm sets up a consumer grievance cell.
उत्तर २
A business firm sets up a consumer grievance cell under the Right to be Heard. This right means that consumers should be able to express dissatisfaction, complaints, and grievances, and that their views should receive due consideration. A grievance cell helps the firm receive consumer complaints, investigate them, provide quick redressal, and improve products or services based on consumer feedback.
संबंधित प्रश्न
Write short answer of the following.
State the responsibilities of consumers.
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO therefore decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest
control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court.
The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company
1) State any six directions that might have been issued by the court.
2) Also, identify any two values that are being communicated by IYO to the society.
Himanshu purchased a new car from 'Galaxy Motors' for Rs 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and the first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
Pankaj purchased a car from ‘Abhishek Motors’ for < 50 lakhs. The company offered many attractive gifts to Pankaj like — free insurance for first two years, free pick-up and drop facilities for free servicing up to 20,000 km, etc. But after a few days, Pankaj noticed that the pick-up of the car was not good and there were some problems with the engine. The company serviced the car free of cost but even then Pankaj was not satisfied with its performance. ‘Abhishek Motors’ is not giving him the due response. So he filed a complaint in the State Commission but was not satisfied with its decision also. He was very much disturbed and after two months decided to appeal against it. Can Pankaj appeal against the decision of the State Commission ? Give reason in support of your answer.
The president of State Commission is ................. .
Select the proper option from the options given below and rewrite the sentences:
Ultimate goal of business must be the sa tisfaction of ..... ... .. .......... ... .
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Match the correct pairs.
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
Answer the question.
Explain the need for consumer protection.
Explain the need for consumer protection.
What is the importance of consumer protection from the point of view of a business.·
______ is the standardisation mark given to wheat flour and spices to assure their quality.
Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?
State any four responsibilities of a consumer.
Discuss any four problems faced by consumers while buying products from the market.
Ved and Ahmad made payments at an electronic store. While Ved paid the amount via cheque, Ahmad made his payment by using online banking. Whose payment was swift? Give a reason.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
While purchasing groceries in the local market, Radha realises that the same item is priced differently in every shop.
In the above context, explain the causes of price variation faced by Radha.
The principle of "caveat venditor" translates to which phrase?
Companies may follow unfair practices in the market in order to:
The shift in market focus has moved from:
