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प्रश्न
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
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उत्तर
Consumer protection refers to making consumers aware of their rights and responsibilities and helping them in seeking redressal for their grievances and complaints. Consumer protection is of prime importance to both consumers and businesses. The following points highlight the significance of consumer protection:
i. Consumer ignorance - Consumers, at large, are ignorant of their rights and responsibilities and various redressal mechanisms available to them. Therefore, it is important to educate them and make them aware of the same for their welfare.
ii. Consumer exploitation - Consumers often face exploitation in the form of unfair trade practices such as black marketing, hoarding and adulteration. Therefore, they should be made aware of various means by which they can protect themselves against such forms of exploitation.
iii. Unorganised consumer groups - To protect their interests, consumers should create consumer groups and set up organisations that work towards their welfare and protection.
iv. Lack of information - In the seller dominant market, the consumer fails to obtain correct and reliable information about the products and services available in the market. This enhances the probability of consumer exploitation and thus increases the need for consumer awareness.
v. General tendency of consumers - Generally, consumers go for products that are available at cheap rates or discounts. This increases the chance of their exploitation.
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संबंधित प्रश्न
write short note on Consumer Rights
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
On Sonika's birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she finds a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.
Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Select the proper option from the options given below and rewrite the complete sentence:
A District Forum can entertain the claims up to Rs ________.
Select the proper option from the options given below and rewrite the complete sentence:
National Commission has ________ members in addition to the president.
State with reasons whether the following statement is True or False.
The consumer protection act was passed in the interest of the sellers.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Answer the question.
Explain the need for consumer protection.
Explain the need for consumer protection.
What is the importance of consumer protection from the point of view of a business.·
State any four features of the Consumer Protection Act, 2019.
What are consumer aids?
Briefly describe any two Consumer Aids.
A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.
The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.
State any four responsibilities of a consumer.
Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?
Meena wants to deposit her surplus money in the bank for a higher rate of interest. Keeping in view Meena’s requirement, suggest the type of bank account she should open. Mention any one feature of the account suggested by you.
Consumer protection is important for:
Awareness about consumer protection is necessary for every person because:
