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प्रश्न
State any four features of the Consumer Protection Act, 2019.
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उत्तर
The Consumer Protection Act of 2019 is a law designed to safeguard the rights and interests of consumers in India. The features of the Consumer Protection Act, 2019 are:
- Establishment of Central Consumer Protection Authority: The legislation establishes the Central Consumer Protection Authority (CCPA), endowed with the authority to investigate, recall products, and impose penalties for unfair trade practices and misleading advertisements.
- E-commerce Consumer Protection: The Act extends consumer protection measures to cover e-commerce transactions, introducing a distinct mechanism for addressing consumer complaints related to e-commerce platforms.
- Product Liability: The Act introduces the concept of product liability, holding manufacturers and service providers accountable for any harm resulting from defective products or services.
- Mediation: This implies that both consumers and businesses have the option to settle disputes through mediation rather than resorting to a consumer court for resolution.
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संबंधित प्रश्न
Write short answer of the following.
State the responsibilities of consumers.
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
Consumer Responsibility?
Explain the need for consumer protection.
What is the importance of consumer protection from the point of view of a business.·
Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.
- Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
- Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
- Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.
Raman made a bank transaction to purchase a shirt, but immediate deduction was not made from his bank account.
Which method of banking did Raman use?
Meena wants to deposit her surplus money in the bank for a higher rate of interest. Keeping in view Meena’s requirement, suggest the type of bank account she should open. Mention any one feature of the account suggested by you.
