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प्रश्न
Enumerate any five rights of a consumer under the Consumer Protection Act, 2019.
Enumerate the rights of a consumer.
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उत्तर
Rights of a Consumer under the Consumer Protection Act, 2019 (Any five):
- Right to safety: The consumer has a right to be protected against goods and services which are hazardous to life, health and property.
- Right to be informed: The consumer has a right to have complete information about the product he intends to buy, including its ingredients, date of manufacture, price, quantity, directions for use, etc.
- Right to be assured: The consumer has the freedom to assess a variety of products at competitive prices.
- Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.
- Right to seek redressal: The consumer has a right to get relief against unfair trade practices, restrictive trade practices or unscrupulous exploitation in case the product or service falls short of his expectation.
- Right to consumer education: The consumer has a right to acquire knowledge and to be a well-informed consumer throughout life.
संबंधित प्रश्न
Consumer Protection Act is a blessing for the consumers.
Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available.
State the consumer right which Manuj exercised.
Aman Chadha started 'Bulls Eye' a company for providing cyber security solutions to businesses. Its objective is to prevent, detect and respond to cyber attacks and protect critical data. He was a hardworking software engineer and an expert in cybersecurity. His reputation grew by leaps and bounds as he was not only a person of integrity but also did his work with utmost honesty and sincerity. The business started growing day by day.
He was delighted when he was offered a big project by the Ministry of Defence. While working on the project, he found that the volume of work made it impractical for him to handle all the work by himself. He decided to expand the team. The company maintained a close liaison with a local engineering college. During a campus placement, Ishan and Vrinda were appointed to work for the new project.
He found the new employees capable. Enthusiastic and trustworthy. Aman Chadha was thus, able to focus on objectives and with the help of Ishan and Vrinda, the project was completed on time. Not only this Aman Chadha was also able to extend his area of operations. On the other hand, Ishan and Vrinda also got opportunities to develop and exercise initiative.
1) Identify and briefly explain the concept used by Aman Chadha in the above case which helped him in focusing on objectives.
2) Also, state any four points of importance of the concept identified in (i) above.
Explain the following rights of a consumer as provided under Consumers Protection Act 1986
Right to seek redressal
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to Safety;
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to be Heard.
State the name of forum which settles the claims of the consumers up to Rs 20 lakhs.
Write short note on the following.
Rights of consumers.
Consumer Protection Act provides protection to the consumers.
State any two relief available to consumers under CPA.
State with reasons whether the following statement is True or False.
In India consumer protection act is not required.
Write short answer of the following.
Why is the enactment of Consumer Protection Act important for consumers?
Agrim purchased a Diesel Car for ₹ 7 Lakhs from an automobile Company and found its engine to be defective. Despite many complaints, the defect was not rectified. Suggest the appropriate authority where Agrim under his right as a consumer, could file a complaint.
Mr. Kappa has recently purchased a refrigerator from TUTU Enterprises, paying t 30,000. After using it for a day or two, he found mechanical defects in the refrigerator. Immediately, he informed the dealer about the defect but there was no response from the dealer. Mr. Kappa decided to lodge a complaint against TUTU Enterprises.
(a) Which court should Mr. Kappa approach to file a complaint?
(b) State any one relief the concerned court may order in favor of Mr. Kappa.
Explain any four rights available to a consumer under the Consumer Protection Act, 1986.
Mention three remedies available to consumers under the Consumer Protection Act 1986.
The Consumer Protection Act came into force with effect from ______.
Write short notes on Consumer Protection Act, 1986.
What are the objectives of the Consumer Protection Act,1986?
Enumerate any five responsibilities of a Consumer Protection Act, 2019.
