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Questions
Enumerate any five rights of a consumer under the Consumer Protection Act, 2019.
Enumerate the rights of a consumer.
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Solution
Rights of a Consumer under the Consumer Protection Act, 2019 (Any five):
- Right to safety: The consumer has a right to be protected against goods and services which are hazardous to life, health and property.
- Right to be informed: The consumer has a right to have complete information about the product he intends to buy, including its ingredients, date of manufacture, price, quantity, directions for use, etc.
- Right to be assured: The consumer has the freedom to assess a variety of products at competitive prices.
- Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.
- Right to seek redressal: The consumer has a right to get relief against unfair trade practices, restrictive trade practices or unscrupulous exploitation in case the product or service falls short of his expectation.
- Right to consumer education: The consumer has a right to acquire knowledge and to be a well-informed consumer throughout life.
RELATED QUESTIONS
What is meant by a 'consumer' as per the provisions of Consumer Protection Act, 1986?
Aman Chadha started 'Bulls Eye' a company for providing cyber security solutions to businesses. Its objective is to prevent, detect and respond to cyber attacks and protect critical data. He was a hardworking software engineer and an expert in cybersecurity. His reputation grew by leaps and bounds as he was not only a person of integrity but also did his work with utmost honesty and sincerity. The business started growing day by day.
He was delighted when he was offered a big project by the Ministry of Defence. While working on the project, he found that the volume of work made it impractical for him to handle all the work by himself. He decided to expand the team. The company maintained a close liaison with a local engineering college. During a campus placement, Ishan and Vrinda were appointed to work for the new project.
He found the new employees capable. Enthusiastic and trustworthy. Aman Chadha was thus, able to focus on objectives and with the help of Ishan and Vrinda, the project was completed on time. Not only this Aman Chadha was also able to extend his area of operations. On the other hand, Ishan and Vrinda also got opportunities to develop and exercise initiative.
1) Identify and briefly explain the concept used by Aman Chadha in the above case which helped him in focusing on objectives.
2) Also, state any four points of importance of the concept identified in (i) above.
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to be Heard.
Explain the following rights of a consumer as provided under Consumer Protection Act 1986 :
Right to choose
State with reasons, whether the following statement is True or False:
Consumer Protection Act is not a blessing for the consumers.
Write the word. or phrase or tenn which can substitute the following statement~:
A consumer disputes redressal forum working at state level:
State any two relief available to consumers under CPA.
State with reasons whether the following statement is True or False.
In India consumer protection act is not required.
Write short answer of the following.
Why is the enactment of Consumer Protection Act important for consumers?
Mention three remedies available to consumers under the Consumer Protection Act 1986.
