Question

Enumerate any five responsibilities of a Consumer Protection Act, 2019.

Answer 1

Responsibilities of a Consumer under the Consumer Protection Act, 2019 (Any five):

1. Be aware of various goods and services available in the market so that an intelligent and wise choice can be made.
2. Buy only standardised goods as they provide quality assurance.
3. Learn about the risks associated with products and services, follow manufacturer's instructions and use the products safely.
4. Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.
5. Assert yourself to ensure that you get a fair deal.
6. Be honest in your dealings. Choose only from legal goods and services and discourage unscrupulous practices.
7. Ask for a cash memo on the purchase of goods or services.
8. File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed.
9. Form consumer societies that would play an active part in educating consumers and safeguarding their interests.
10. Respect the environment