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Questions
State any two relief available to consumers under CPA.
Explain in brief the reliefs available to a consumer.
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Solution 1
Out of the many, here are Two reliefs available to a consumer under the Consumer Protection Act:
- Removal of defects from the goods or Replacement of the goods.
- To pay punitive damages in appropriate circumstances.
Solution 2
A consumer court can pass one or more of the following directions to grant relief to a consumer who has been wronged:
- To rectify the defect in goods or the deficiency in the service.
- To replace the defective product with a new product free from defects.
- To refund the amount paid for the product or service.
- To provide reasonable compensation for any loss or injury suffered by the consumer due to the seller’s negligence.
- To impose punitive damages, if appropriate.
- To put an end to unfair or restrictive trade practices and prevent them in the future.
- To prohibit the sale of hazardous goods.
- To withdraw hazardous goods from the market.
- To stop the manufacture of hazardous goods and to avoid offering dangerous services.
- To award suitable costs to the relevant party.
Notes
Students should refer to the answer according to the question.
RELATED QUESTIONS
The Consumer Protection Act was passed in the interests of the sellers.
Aman Chadha started 'Bulls Eye' a company for providing cyber security solutions to businesses. Its objective is to prevent, detect and respond to cyber attacks and protect critical data. He was a hardworking software engineer and an expert in cybersecurity. His reputation grew by leaps and bounds as he was not only a person of integrity but also did his work with utmost honesty and sincerity. The business started growing day by day.
He was delighted when he was offered a big project by the Ministry of Defence. While working on the project, he found that the volume of work made it impractical for him to handle all the work by himself. He decided to expand the team. The company maintained a close liaison with a local engineering college. During a campus placement, Ishan and Vrinda were appointed to work for the new project.
He found the new employees capable. Enthusiastic and trustworthy. Aman Chadha was thus, able to focus on objectives and with the help of Ishan and Vrinda, the project was completed on time. Not only this Aman Chadha was also able to extend his area of operations. On the other hand, Ishan and Vrinda also got opportunities to develop and exercise initiative.
1) Identify and briefly explain the concept used by Aman Chadha in the above case which helped him in focusing on objectives.
2) Also, state any four points of importance of the concept identified in (i) above.
Explain the following rights of a consumer as provided under Consumers Protection Act 1986 :
Right to be informed;
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to Safety;
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to be Heard.
Explain the following rights of a consumer as provided under Consumer Protection Act 1986 :
Right to choose
Write short answer of the following.
Why is the enactment of Consumer Protection Act important for consumers?
Explain any four rights available to a consumer under the Consumer Protection Act, 1986.
Mention three remedies available to consumers under the Consumer Protection Act 1986.
The General Assembly of United Nations passed a resolution of consumer protection guidelines in ______
