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Questions
State any two relief available to consumers under CPA.
Explain in brief the reliefs available to a consumer.
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Solution 1
Out of the many, here are Two reliefs available to a consumer under the Consumer Protection Act:
- Removal of defects from the goods or Replacement of the goods.
- To pay punitive damages in appropriate circumstances.
Solution 2
A consumer court can pass one or more of the following directions to grant relief to a consumer who has been wronged:
- To rectify the defect in goods or the deficiency in the service.
- To replace the defective product with a new product free from defects.
- To refund the amount paid for the product or service.
- To provide reasonable compensation for any loss or injury suffered by the consumer due to the seller’s negligence.
- To impose punitive damages, if appropriate.
- To put an end to unfair or restrictive trade practices and prevent them in the future.
- To prohibit the sale of hazardous goods.
- To withdraw hazardous goods from the market.
- To stop the manufacture of hazardous goods and to avoid offering dangerous services.
- To award suitable costs to the relevant party.
Notes
Students should refer to the answer according to the question.
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