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Explain in brief the reliefs available to a consumer. - Business Studies

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प्रश्न

State any two relief available to consumers under CPA.

Explain in brief the reliefs available to a consumer.

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अति संक्षिप्त उत्तर
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उत्तर १

Out of the many, here are Two reliefs available to a consumer under the Consumer Protection Act:

  1. Removal of defects from the goods or Replacement of the goods.
  2. To pay punitive damages in appropriate circumstances.
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उत्तर २

A consumer court can pass one or more of the following directions to grant relief to a consumer who has been wronged:

  1. To rectify the defect in goods or the deficiency in the service.
  2. To replace the defective product with a new product free from defects.
  3. To refund the amount paid for the product or service.
  4. To provide reasonable compensation for any loss or injury suffered by the consumer due to the seller’s negligence.
  5. To impose punitive damages, if appropriate.
  6. To put an end to unfair or restrictive trade practices and prevent them in the future.
  7. To prohibit the sale of hazardous goods.
  8. To withdraw hazardous goods from the market.
  9. To stop the manufacture of hazardous goods and to avoid offering dangerous services.
  10. To award suitable costs to the relevant party.
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Notes

Students should refer to the answer according to the question.

Consumer Protection Act 1986 (COPRA)
  क्या इस प्रश्न या उत्तर में कोई त्रुटि है?
अध्याय 15: Consumer Protection - QUESTION BANK [पृष्ठ ४७७]

APPEARS IN

सी. बी. गुप्ता Commerce Volume 2 [English] Class 12 ISC
अध्याय 15 Consumer Protection
QUESTION BANK | Q Q. 13. | पृष्ठ ४७७

संबंधित प्रश्न

Consumer Protection Act is a blessing for the consumers.


Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available.

State the consumer right which Manuj exercised.


What is meant by a 'consumer' as per the provisions of Consumer Protection Act, 1986?


Explain the following rights of a consumer as provided under Consumers Protection Act 1986 :

Right to be informed;


Explain the following rights of a consumer as provided under Consumers Protection Act 1986

Right to seek redressal


Explain the following rights of a consumer as provided under Consumer Protection Act 1986:

Right to Safety;


Explain the following rights of a consumer as provided under Consumer Protection Act 1986:

Right to be Heard.


Explain the following rights of a consumer as provided under Consumer Protection Act 1986 :

Right to choose


State any six reliefs available to a consumer under the Consumer Protection Act, 1986.


State with reasons, whether the following statement is True or False:

Consumer Protection Act is not a blessing for the consumers.


State the rights of consumers.


Write the word. or phrase or tenn which can substitute the following statement~:

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The court established by Government to settle consumer disputes by mutual compromise.


State the name of forum which settles the claims of the consumers up to Rs 20 lakhs.


Write short note on the following.

Rights of consumers.


Consumer Protection Act provides protection to the consumers.


Who is a consumer as per CPA?


State with reasons whether the following statement is True or False.
In India consumer protection act is not required.


State with reasons whether the following statement is True or False.
The Consumer Protection Act is a blessing for consumers.


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Mention three remedies available to consumers under the Consumer Protection Act 1986.


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What are the objectives of the Consumer Protection Act,1986?


Enumerate any five rights of a consumer under the Consumer Protection Act, 2019.


Enumerate any five responsibilities of a Consumer Protection Act, 2019.


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